Internship Passenger Process Management

Ready to get started with us? Our team consists of over 20 people who support more than 1,500 operational employees. Together with us, you’ll help design the best possible processes for our customers and employees.
Our goal is to be a station that welcomes guests with warmth - because flying begins on the ground.

Tasks

During this internship, you'll gain a deeper understanding of how processes and procedures in the Passenger Services division are continuously being improved.

• Supporting the development of practical skills with a focus on process and procedure adjustments
• Collaboration with various stakeholders (internal and external)
• Participating in communications, workshops, and projects
• Liaising with customers and suppliers
• Organizing activities for employees

Requirements

To complete an internship at our company, you must be in at least your third semester of study at the time of the internship.

• Proof of enrollment for the entire duration of the internship (current certificate of enrollment and a written proof of mandatory internship must be included with the application) or an internship between the bachelor’s and master’s programs (gap year)
• Proficiency in MS Office applications (Word, Excel, PowerPoint) as well as language skills: German & English

Further information is also available in our FAQs.

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. As the biggest airline group by revenue, it plays the leading role in its European home market. With 100.000 employees, the Lufthansa Group generated revenue of EUR 39,597m in the financial year 2025. The Lufthansa Group consists of the business segments Passenger Airlines, Logistics, MRO and Additional Businesses and Group Functions.