kununu bietet Einblicke zu Arbeitgebern und Gehältern in Deutschland, Österreich und der Schweiz. Da der Arbeitsort dieses Jobs außerhalb dieser Länder liegt können wir kein Gehalt anzeigen.
Software Support Engineer
Als familiengeführtes Hochtechnologieunternehmen mit rund 19.000 Mitarbeitenden an 71 Standorten weltweit suchen wir Vorausdenker mit unkonventionellen Ideen und Tatkraft. Wir leben eine Kultur des Teamgeists und gegenseitigen Vertrauens - der ideale Rahmen, um mutig Neues zu wagen und Bestehendes zu hinterfragen. Unsere Technologien inspirieren Menschen, Unvorstellbares zu entwickeln und zu bauen. Ob Laser, Werkzeugmaschinen, EUV oder Elektronik - TRUMPF erschafft technologische Welten für künftige Generationen. Sind Sie bereit für neue Herausforderungen?
Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal working.
Duties & Responsibilities
- Technically support TruTops software (CAD/CAM software) via phone and on site when needed.
- Consult with customers about software system design and maintenance.
- Troubleshoot software related problems.
- Accurately report technical conditions and information from the customer.
- Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces
- Perform required work with minimal supervision.
- Travel up to 15%, including overnight travel. Travel throughout North America is required, some international travel.
Experience
- Excellent communication skills, as well as, telephone etiquette.
- Ability to communicate patiently and diplomatically is mandatory.
- Must have a professional customer service attitude.
- Ability to work both independently and in a team environment.
- Solid Computer / IT background.
Education
BA in Information Technologies or similar degree or formal training in systems support (e.g. Microsoft training) desired.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.