Field Service Engineer - EUV

Field Service Engineer

Als familiengeführtes Hochtechnologieunternehmen mit rund 19.000 Mitarbeitenden an 71 Standorten weltweit suchen wir Vorausdenker mit unkonventionellen Ideen und Tatkraft. Wir leben eine Kultur des Teamgeists und gegenseitigen Vertrauens - der ideale Rahmen, um mutig Neues zu wagen und Bestehendes zu hinterfragen. Unsere Technologien inspirieren Menschen, Unvorstellbares zu entwickeln und zu bauen. Ob Laser, Werkzeugmaschinen, EUV oder Elektronik - TRUMPF erschafft technologische Welten für künftige Generationen. Sind Sie bereit für neue Herausforderungen? TRUMPF is the world’s leading supplier of drive lasers to Extreme Ultraviolet applications. As a TRUMPF Field Service Engineer; you will be installing, performing retrofits on, upgrading, and repairing the latest technology semiconductor chip manufacturing equipment for some of the global leaders in the industry. You will receive extensive training to get started in the position and for continuous development throughout your career. You will be a contributing member in a growing multi-disciplinary team.

Duties & Responsibilities

• Install new and used, Retrofit and/or Upgrade TRUMPF EUV Drive Laser (EUV-DL) systems, alone or with other team members
• Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-hours and weekend dispatch as required
• Provide preventative maintenance of EUV-DL systems
• Answer calls for technical support via telephone and email
• Utilize remote diagnostics capabilities to resolve customer concerns
• Understand and utilize technical documentation, schematics, and blueprints during technical support missions
• Can be part of a multi-national team of engineers
• Rotate shift with other FSEs; part of 24 hours per day / 7 days per week after hours emergency support
• Utilize Service Information Software (SIS) to create, manage and close cases, missions, and reports
• Interface with TRUMPF departments as necessary to obtain answers to technical problems
• Report discrepancies, unresolved or recurrent problems to EUV Management
• Maintain communication with customers, field service engineers and other TRUMPF Inc. personnel in a professional manner, with strict adherence to TRUMPF Inc. policies (see Employee Handbook and Service Manual)
• Use knowledge of SAP software and other computer skills as required
• Work with the EUV Administrator, Project Coordinator and Supervisor for coordinating correct field support
• Some weekend work may change to temporary shift schedule depending on customer needs
• Attend training classes as required to maintain skill levels
• Stay up to date with new product introductions
• Must be able to lift and carry up to 70lbs.
• Ability to relocate to Phoenix, AZ
• Up to 100% travel, as determined by management
• Domestic and International
• Unrestricted ability to travel throughout North America, Europe, and Asia
• Must maintain Valid Driver’s License
• Occasional overnights as needed

Experience & Education

• Minimum associate's degree in technical field or equivalent experience
• One or more years of experience in field service or equivalent in customer service
• 1-2 years in field service machine commissioning experience preferred
• 2-3 years in field service machine final qualification experience preferred
• Must have strong electrical and computer systems background, and strong diagnostic experience
• Good mechanical proficiency with hand tools to include precision measurement tools

Pay & Benefits

• Retirement: 401(k) with generous company match
• Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
• Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
• Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
• Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
• Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
• Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children
• Pay Range: $32.70 - $44.24

This role is part of a career level and pay ranges vary by level, offered amount would be associated with level in which you are hired for.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.