Was ehemalige und aktuelle Mitarbeiter:innen über diesen Arbeitgeber sagen
Geschätztes Gehalt
Das könntest du laut kununu User:innen als Vertriebsmitarbeiter:in in Schweiz verdienen
Ø 85.600 CHF
Bruttodurchschnittsgehalt Vollzeit
50.000 CHF140.000 CHF
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Was die Firma über den Job sagt
Customer Success Manager (CSM) - Cyber Defense Center
As a Customer Success Manager (CSM) within our Cyber Defense Center, you play a critical role in helping our customers strengthen their cybersecurity posture and reduce cyber risk. You combine relationship management, security awareness, and outcome-driven thinking to help customers get maximum value from our SOC, SIEM, SOAR, and incident response services.
Join our team and defend the digital future with us!
Your tasks
- Serve as the primary point of contact for assigned customers and build long-term, trusted relationships
- Lead onboarding and implementation processes, ensuring smooth handover and early value realization
- Help customers understand and operationalize our SOC, SIEM, and SOAR capabilities in the context of their threat landscape, business risks, and regulatory requirements
- Conduct regular security-focused service reviews, including topics such as cyber risk and threat exposure overview, detection coverage and use-case maturity or incident handling performance
- Monitor customer health metrics and proactively mitigate risks related to adoption, satisfaction, or retention
- Coordinate cross-functional efforts to resolve issues and improve customer outcomes
- Lead renewal discussions in collaboration with Sales and identify growth opportunities aligned with customer needs
Your skills
- Proven experience managing customers across the full lifecycle, from onboarding to renewal, in managed services, cybersecurity, IT services, or a technical SaaS environment
- Strong ability to understand complex products and services and translate capabilities into customer-relevant use cases
- Experience working with customer success metrics such as adoption rates, NPS, customer satisfaction, churn risk indicators, and customer health scores
- Strong curiosity and genuine interest in cybersecurity, with initial experience and a willingness to deepen expertise in the field
- Proficiency using CRM systems (e.g. Dynamics), customer portals, and service reporting tools
- Excellent communication skills and comfort working with security stakeholders as well as non-technical business partners
- Native-level French and very good English, knowledge of German is an advantage
Neugierig, hier zu arbeiten?Dann bewirb dich gleich für den Job bei Die Schweizerische Post.
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