Damage Claims Manager

The UK Damage claims manager is responsible for all UK damage claims created via the central logging system at all UK branches. This will include claims raised against retail customers, corporate customers, and insurance claims. They will also be required to manage the claims logged via our roadside assistance teams. The goal of the UK damage manager is to ensure the team manage their work load correctly and effectively in order to reclaim damage costs where appliable and reduce losses. They will be required to report on reasons for being unable to reclaim damage costs, identify trends and find solutions to maximises our claim potential. This role also includes some complaint handling and debt recovery

• Overall performance of the team (3-5 FTE) by training & coaching to ensure daily SLAs and KPIs are achieved 
• Working with various departments to investigate damage causes and vehicle fixes
• Manage customer complaints and debt recovery 
• Be the conduit between Receivables & Customer to manage outstanding debt
• Full understanding of each customer contractual terms / KPI’s
• Identify key issue trend analysis and correct root cause
• Work with the UK and International teams to create and develop processes
• Manage the administration for new claims to ensure correct charging decisions and minimalize back logs
• Manage ULR case loads with external providers
• Analyse departmental data and reports to review and improve employee performance, and to enhance customer experience

• Minimum 12 months experience in a Senior level role

• Must possess excellent communication and leadership skills 

• Strong organizational skills with the ability to multi-task 

• Solution orientated and with the desire to problem solve 

• Team player with a positive attitude  

• Competency in various computer applications systems including Microsoft Office 

Additional Information

Awaiting You at SIXT  

• An attractive annual salary 
• Paid training sessions & further development opportunities  
• Eligible for a company car from our fleet  
• Cashback healthcare scheme  
• In service Life Assurance 
• Employee terms for SIXT car hire  
• Staff rental scheme for friends and family  
• Employee discounts on fitness products, hotels, technology, clothing etc. 
• A great team environment with regular team events and much more 

About the department:
Our managers are experts in their field, in high demand, involved in many projects, and have to bear responsibility for their team. This requires support for appointments, calendar supervision, communication, administrative work, and many daily tasks. In our assistant positions, cleverness and thinking outside the box are required, many topics, even confidential ones, end up on the desk and the network to many departments and colleagues makes cooperation much easier. Keeping your eyes on content-related topics and making the daily business work is your prio challenge here. But there are nice colleagues in the team who can support you in this and might have some advice or lead for certain difficulties.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!