Quality Specialist (m/f/d)

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are currently looking for a Quality Specialist to join our team at UPM Raflatac in Kaltenkirchen, Germany.

Greetings from your future manager:

„You will be the key decision taker in all claim related topics towards customers and suppliers, and thus will play a crossfunctional and crucial role in our Quality Department. We are looking for an individual who is detail-oriented, energetic, congenial, and possesses a systematic and focused problem-solving approach with a strong quality-driven mindset. It is a great opportunity for internal and external collaboration in a very agile business with a fast-paced working environment combined with our unique UPM Raflatac company culture. We will be happy to welcome you to our team!“ – Fabian Ratzke, Manager, Quality Development

• Managing supplier claims, liaising with sourcing as necessary, addressing customer claims with technical judgment, and ensuring timely responses to both internal and external claims
• Planning corrective actions in cooperation with the Quality Department and other departments to prevent recurrence of problems
• Transmission of information from the market supported by data analysis/complaint trend analysis within the company to achieve joint corrective actions
• Quality and material development support in cooperation with the Quality team
• Ability to identify problems and resolve them, if necessary, also during a visit of affected parties
• Liaising with other corporate units regarding quality issues: Business, Sales, Sourcing, Product Development
• Development of own work: minimize claim handling time and improve the quality of answers to increase customer satisfaction

• You have a technical university degree or experience of working on quality projects. Previous experience in quality projects and the converting or printing industry experience is considered a benefit
• You have excellent knowledge of the English and German language
• You have analytical and logical problem-solving skills
• You are able to gather information from various sources while maintaining focus
• You have strong MS Office skills
• Familiarity with the following systems is advantageous: SAP, Oracle Business Intelligence, Production data acquisition (PDA, BDE) systems
• You have strong team working capability, a result-driven approach, adeptness in diverse environments, customer and sales orientation, understanding of time pressures in a production environment, effective prioritization and organizational skills (time management) and a growth mindset

• Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products, and the company’s values.
• Inspired and motivated teams: We have a highly skilled workforce. We are a multifaceted, international organization that works as a team to achieve our shared objectives.
• Development opportunities: With us, you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.
• Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.