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26 Mitarbeiter:innen haben diesen Arbeitgeber mit durchschnittlich 2,9 Punkten auf einer Skala von 1 bis 5 bewertet.
Kein Respekt und schlechte Bezahlung
Schätzen Sie Ihre Mitarbeiter und hören Sie ihnen zu, anstatt nur Entscheidungen von oben nach unten zu treffen, die nicht funktionieren
Tolles Team
So gut wir gar keine
Erbaermlich niedriges Gehalt
Viel Unterstützung und "Trauma-Bonding"
Der direkte Vorgesetzte war großartig, aber die Führungsetage war größtenteils schrecklich.
Hervorragende Kommunikation innerhalb des Teams, miserable Kommunikation seitens der Führungsspitze
Decent equipment, good IT support, well-known customers, some modern processes, exciting intercultural environment
Employees are often considered according to cost-benefit, loyalty is not much taken into account, Learnship will only ever offer the minimum salary that is possible, hardly anyone has the time and opportunity to use their own products, sometimes only if language deficits are recognised by the manager.
Offer employees more freedom for creativity, do not put so much pressure on the departments and view them as valuable long-term resources and support them accordingly. In addition, management must make clear decisions, if necessary at the expense of a customer.
It’s a premium product in B2B learning
Working during vacations or weekends is considered a positive thing
Not even the use of own learning products is really promoted
It’s a mostly remotely-working company so little harm for the environment. On the other hand company only does little social initiatives
Everyone is treated the same way
A lot of fluctuations as targets are not met, high pressure and little trust
Not entirely bad, it varies by department. You also get freedom for remote work
Quite Intransparent, especially as 90% are remote they don’t get the “between-the-lines”
Really cool industry and so many cool people globally connected
- Home Office
- Jobticket
- Bei (Arzt-)Terminen gibt es eigentlich keine Einschränkungen die auch wahrzunehmen, bzw. wird flexibel darauf reagiert
- Meist freundliches Miteinander
- Man kann 4 Wochen im Jahr aus dem EU-Ausland arbeiten
- Es werden vier halbe freie Tage im Jahr anlässlich internationaler Feiertage gewährt
Wie oben erwähnt
Ich fände es schön, wenn Mitarbeiter wirklich in jeder Abteilung geschätzt werden und das auch spürbar gemacht wird. Auch, dass die entsprechende Leistung gewürdigt wird, selbst wenn es nur in Form einer Tafel Schokolade ist.
Man kann sich die Arbeit je nach Aufgabe relativ frei einteilen, bzw. selbst entscheiden woran man wann arbeiten möchte. Von daher ist die Arbeit entspannt. Das kann sich durch Anrufe/Skype-Anfragen oder den Workload auch schnell ändern.
Es gibt wöchentliche Meetings innerhalb des Teams. Während es Meetings gibt die inhaltlich informativ und wichtig sind, gibt es aber auch die die eher an den Kindergarten erinnern, indem man seine Erfolge/Misserfolge/Aufgaben für die anstehende Woche bespricht.
Das Image entspricht am ehesten "nach außen hui, innen pfui"
Zu Beginn wurden einem zwei wöchentlich wechselnde Schichten zugesichert. Diese wurden aber nach ca. einem halben Jahr abgeschafft und aufgrund Unterbesetzung eine Schicht von 09:00-18:00 Uhr eingeführt. Die Schicht sollte eigentlich eine Übergangslösung sein, lief dann aber über ein Jahr. Die Mitarbeiter sollten selbst Analysen erstellen um zu prüfen ob eine Verkürzung der Arbeitszeit möglich wäre. Alle drei Analysen waren aufwändig und letztendlich auch umsonst da man festgestellt hat, dass die Uhrzeiten laut Kundenverträgen eingehalten werden müssen. Hat sich insgesamt eher wie ein Hinhalten angefühlt. Später konnte die Arbeitszeit plötzlich auf 08:00-17:00 Uhr verkürzt werden.
Bei Terminen kann man aber auch gerne mal flexibel die Arbeitszeit in Absprache verschieben.
Man kann nach einem Jahr Zugehörigkeit im Customer Support "Senior Customer Support Manager" werden. Meiner Meinung nach bringt der Titel aber bis auf einen Urlaubstag mehr keine Vorteile (auch keine finanziellen), außer dass man im schlimmsten Fall mehr Aufgaben übernehmen muss.
Man hat die Möglichkeit als Regional Team Lead aufzusteigen, wobei auch hier der finanzielle Aspekt keine Motivation ist sich darauf zu bewerben. Oder man wechselt zu anderen Positionen in anderen Teams.
Einige Kollegen kommen und gehen anstatt ordentlich gefördert zu werden um längerfristig im Unternehmen zu bleiben. Beispielsweise ist in meinem Team niemand mehr von dem Team vorhanden in dem ich vor 1,5 Jahren angefangen habe.
Mittlerweile wird laut Stellenanzeigen eher Personal im Ausland gesucht das Deutsch spricht, als nach Bewerbern im Inland zu suchen, teilweise mit Freelance-Vertrag, was ich mehr als fragwürdig finde.
Der Zusammenhalt unter Kollegen ist gut, wahrscheinlich aber auch weil alle im selben Boot sitzen. Die meisten Kollegen sind freundlich zueinander. Ausnahmen gibt es leider immer.
Gefühlt liegt der Altersdurchschnitt bei 30. Ältere Kollegen gibt es eigentlich so gut wie nicht. Auch weil viele Kollegen überhaupt nicht so lange im Unternehmen bleiben.
Unterschiedlich. Es gibt Vorgesetzte die die Teams fördern und am Weiterkommen interessiert sind. Es gibt aber auch Teamchefs die die Bezeichnung eigentlich nicht wirklich verdient hätten. Viel Handeln hängt vom oberen Management ab.
Die Aufgaben sind einfach, je nach Woche/Tag ist der Workload unzumutbar. Vor allem da man im Team fast nonstop unterbesetzt ist. Teilweise ist man im Team sogar einmal eine Woche alleine wenn andere im Urlaub/krank sind. Ich wurde über ein Jahr lang vertröstet, dass es besser wird wenn neue Kollegen kommen, die ließen aber auf sich warten, bzw. haben die Stelle gar nicht erst angetreten oder sind schnell wieder verschwunden.
Extraaufgaben sind normal, man muss eigentlich jeden Tag Fehler anderer Kollegen/anderer Abteilungen ausbaden, die entweder durch Unwissen, Faulheit oder Versehen entstehen. Hier merkt man auch, dass einige Abteilungen oft nicht wirklich wissen was die Aufgaben der anderen Abteilungen sind. Es gibt regelmäßig IT-Probleme auf der Plattform der Kunden wodurch weitere Anfragen/Beschwerden entstehen. Lösungen dazu lassen teilweise lange auf sich warten, bzw. man wird erst einmal damit allein gelassen.
Die generelle Unterbesetzung in verschiedenen Teams führt umso mehr dazu, dass viele Dinge außer Kontrolle geraten. Dass Kunden auf die Organisation Ihres Kurses aktuell teilweise 5 Wochen oder länger warten müssen ist normal.
Die Kommunikation scheint mit neuen Vorgesetzten besser zu werden. Ansonsten kaum vorhanden, bzw. werden Dinge und Änderungen oft erst im Nachhinein kommuniziert oder man wird mit Ihnen automatisch während der Arbeit konfrontiert. Man hat oft den Eindruck es stehen Veränderungen an die im Hintergrund bereits feststehen oder diskutiert werden, in den Teams wird jedoch nichts/nicht viel offen kommuniziert. Entscheidungen lassen länger auf sich warten.
Unterirdisch, zumindest für den Workload und die Extraaufgaben. Aktuell 2100 EUR brutto bei nur einem 12-Monats-Vertrag. Nach einem Jahr Zugehörigkeit bekommt man 100 EUR brutto mehr. Meine Leistung wurde immer sehr geschätzt und in Feedbackgesprächen gelobt, eine Gehaltserhöhung gab es in 1,5 Jahren trotz drei Anfragen meinerseits aber nie. Ein magerer Inflationsausgleich/Gehaltserhöhung von ca. 100 EUR wurde teilweise Anfang des Jahres gewährt.
Die Gehälter werden immerhin immer pünktlich ausbezahlt.
Es wurde ein Team für Diversity gegründet. Viel kommuniziert wird in der Hinsicht aber nicht.
Am Anfang wirken die Aufgaben interessant. Nach gewisser Zeit merkt man jedoch, dass es immer das Gleiche ist und die Aufgaben sich nicht ändern. Ab und zu werden einem Extraaufgaben wie kleine Übersetzungen, Organisatorisches etc. angeboten. Sie werden als "Möglichkeit mitzuwirken" angeboten, sind meiner Meinung nach aber eher eine gute Lösung um Extraarbeit ohne extra Vergütung erledigen zu lassen.
The option of home office BUT this is now sold as a benefit, actually hiding the fact that pre-Covid, "simple" employees were only in very exceptional cases allowed to work from home.
The request for a compensation for increased expenses at home was rejected for the reason that "everyone has 15€ to charge a laptop", which many employees actually don't have!
To list something positive: if you can go to the office because you live close enough, you get free coffee, tea and water. You can also benefit from a partnership with some online-shops that grant you some discount, most shops are however too expensive (referring back to the low income).
Also, the product is a good one.
Most points were mentioned above already but to sum it up:
- benefits: home office is listed as one but no compensations are in place for people that work from home. The office space was almost halved though!
- appropriate salary
- retention of employees
- approach to feedback
- some reviews praise the flat hierachies that are in place - where? And how is this beneficial at this company? At least it shows who's responsible for another denial of a pay raise or of hiring additional employees
- company values: they are non-existent. Officially, some values are in place, which look sweet on paper but reality looks different: nobody cares, c-level management does not lead by example. The main value that I can see is "all for profit - nothing for quality"
- one of the most important points: nothing is done to keep motivated, experienced employees. Negotiation of tasks and general working conditions lead nowhere and feedback from leaving employees is not taken into consideration to prevent further attrition. Maybe it's cheaper to hire someone new, who has no working experience
Re-think your strategy! Either stop asking for our opinions and feedback or start learning to work with it. Lots of feedback was given f.ex. on behaviour of supervisors but no consequences came in place. Repeatedly, the salary topic came up but was ignored or even worse, management replied with sarcastic comments and told us to be more humble. Yes, we receive our paychecks on time and bills can be paid but nothing else can be paid with it and it does not reflect the responsibilities and workload we have. Compared to the job market, most positions are paid below-average, also within the same field. If you continue treating us like that, employees keep leaving. Work on your retention!
Most colleagues are great, smart and supportive. However, you can sense the atmosphere of frustration amongst staff.
The image within and outside of the company do not complay with each other. As mentioned above, a negative atmosphere is clearly visible within the company but staff is not heard.
Workload and pressure can be extremely high, which sometimes carries over to your private life.
Working hours are mostly flexible.
If you're at the right place at the right time and you know the right people, you can be quite successful at this company.
You better have some savings if you want to work at this company as the salary is hardly enough to pay your bills in a German city. Most salaries are way below average and pay raises happen in extremly rare cases and are marginal. This only works out for people who want to gain some work experience so they can apply for better jobs.
Colleagues are probably the best about this company.
There are almost no older colleagues, so I give them the benefit of the doubt.
This however also shows one of the problems: nobody with lots of work experience would start working here (expections may of course apply for some rare, better-paid teams).
Middle management is mostly great! The problem is higher management, that makes the relevant decisions.
High pressure is put on the lower ranks and they are ignorant towards feedback, although they constantly ask for it if different surveys.
Many teams are under-staffed, which leads to very high workload and pressure.
Communication between most colleagues is fine. Communication across the company could be improved, e.g. clearer and more aligned processes between different departments.
There is no open discrimination of any "minorities" but nepotism is clearly happening.
Home office, job ticket
Questionable communication, poor salary, doesn’t really value employees.
Please learn to listen to your employees and value them.
Durch Corona hat man endlich verstanden, dass Home Office kein Privileg sein sollte sondern das die Mitarbeiter genauso gut oder sogar besser arbeiten!
Setzt Führungskräfte nach ihren Kompetenzen ein und nicht, wer am Lautesten danach schreit. Man sollte nicht zögern, langjährige Führungskräfte in ihrer Position neu zu bewerten …
Es ist schon viel bzgl der Kommunikation getan worden, trotzdem fehlt manchmal noch „warum“ etwas entschieden wird oder „warum“ eine gewisse Strategie gefahren wird.
The Learnship teaching platform was easy to use and I found I could use whatever teaching methods worked best for each student, supplementing with my own materials as necessary or using no materials. There seemed to be a steady stream of work. I didn’t find the administration particularly time-consuming — although, considering it’s unpaid it certainly shouldn’t be. Trainers are free to drop courses if they want.
Pay was €15 for a 45-minute lesson and €17 for a one-hour lesson. That’s just contact time — you need to add about half as much time again for administration, preparation and marking (which is unpaid) — plus, of course teachers need to log in at least a few minutes before the lesson actually starts. As others have said on here, there was a 25% pay cut implemented without consultation in 2020. This was restored earlier this year.
If the student doesn’t come to the lesson or cancels less than six hours before, trainers are only paid 33% of the hourly rate — so you would end up getting less than €6 after setting aside about an hour and a half of your time, if it’s a one-hour lesson. If the student cancels more than six hours before the lesson, trainers are paid nothing.
I didn’t find that I was treated with respect — for example, emails sometimes went unanswered and I was not usually thanked for doing extra administration or pointing out where materials could be improved. However, I hear that the US team are better than the Europe team in this respect.
Improve terms and conditions for freelance trainers — they are the ones who create wealth for the company and on whom the company's reputation depends.
I worked remotely so cannot comment on this.
Poor pay, no rises. £17 per teaching hour. Administration, marking and preparation unpaid.
Ich habe dort viele nette Menschen kennengelernt und Lebenserfahrung mit genommen.
Immer steiler werdende Hierarchie.
High margin product, but poorly managed.
Ich wünsche dem Unternehmen den richtigen Schlüssel zum Erfolg zu finden.
Kein von Fairness und Vertrauen geprägtes Betriebsklima mehr.
Die Führungskräfte, zumindest diejenigen mit denen ich in Berührung kam, waren leider weder fachlich, noch menschlich den Anforderungen dauerhaft gewachsen.
Hinter den geschlossenen Türen wurde viel geflüstert.
Bevorzugung im Team, zum Teil Machtmissbrauch wurde praktiziert.
Bei den Mitarbeitern hat die Firma leider immer schlechter werdendes image. Immer mehr Kollegen, die lange bei der Firma waren, verlassen das Unternehmen.
Vor dem COVID-19 war das Home-Office-Regelung eine reine Prerogative der Führungskräfte. Nach dem COVID wurde dieses Privileg zwangsläufig gekippt.
Überstunden wurden weder ausbezahlt noch abgefeiert.
Keine Aufstiegsmöglichkeit.
Weder interne, noch externe Weiterbildung.
Es gibt seit 2019 eine betriebliche Altersvorsorge, sowie das Jobticket.
Gehälter ...
Ich kann es nicht beurteilen.
Die meisten von Kollegen waren recht herzlich und angenehm.
Beurteilung schwierig, da kaum jemand über 50.
Keine nachvollziehbare Entscheidungen.
Es wurde nicht, oder sehr spät kommuniziert und vieles verschwiegen.
Es gab große Rivalitäten zwischen den Abteilungen, mit dem Motto "immer anderen Schuld geben".
Die Arbeitsbedingungen sind im Großen und Ganzen in Ordnung gewesen.
IT-Ausrüstung war auch ok.
Die Firma ist relativ gut gelegen.
Keine Transparenz.
Mangelnde Kommunikation.
Es gab allerdings so genannte Company Updates, wo die Mitarbeiter über die Neuigkeiten erfuhren.
Die Frauen haben definitiv die gleichen Aufstiegschancen, wie die Männer. Die Mehrheit der Beschäftigten im Unternehmen sind die Damen.
Die Arbeitskräfte werden meiner Meinung nach nicht geschätzt. Allerdings kann es von Abteilung zur Abteilung unterschiedlich sein. Es gab mehr Vorgesetzte, als Arbeitskräfte - für mich nicht nachvollziehbar.
Die Ausgestaltung des eigenen Aufgabengebietes war zum Teil möglich gewesen.
Great induction training, I especially appreciated being guided by a mentor. I was also met halfway every time I needed to switch from a fixed to a flexible schedule or needed to take holidays to prepare for my exams week. Company events were fun, communication regarding any company changes was timely and thorough.
Nothing. I genuinely enjoyed my time as a working student.
Find a different approach to bring the three departments of the same team together. During my team there I saw a lot of dissatisfied teammates who felt they had been forgotten about. Sometimes as little as Meeting them know their work is valued and that the management notices their effort.
Flexibility, mostly very friendly colleagues, international community. If you are young, looking for experience, international and motivated, this is a good place to start. If you are experienced, want to upgrade your career and have a family/ bigger responsabilities, better look for another place to work. Being fair: Learnship is OK as an employer, there is a lot of room for improvement and in general they do make an effort but in general the experience is as good as it can be. I have seen worse things.
What I have mentioned before and what others have mentioned in their reviews. To current colleagues: your frustration is understandable, I feel that also every day. But this is not the only workplace in the world, you all are young and clever: do not waste your time working poorly and bitching around not only about the company but also about other colleagues. Get a good grip, set your life goals straight and look for a better job if you are unhappy and think that the company is horrible.
Work in improving the interaction between teams. There is a lot of antagonization and frustration. Improve the salary and offer more benefits to those who prove motivation and results! (not only sales people, please, as it currently happens).
In general it was OK. However, since 2020 the atmosphere has become quite tense due to the corona crisis and the uncertainty that has come along: there have been constant structural changes that do make you feel insecure about your future in the company and if whether your team will stop being relevant for the company and your contract will be terminated without further notice (this happened to a whole team and we were quite shocked by this). I also have to say: Account Management can be quite passive aggresive when it comes to defending their client's position even if their client is being a total jerk. I do wish that Account Management/ Sales people were more considerate towards other departments. It is understandable that they are trying to save their numbers but they sommetimes can turn against you if they think that your actions will mean losing money/ the friendship of their client. I wish that HR was aware of this situation: things are too focused on numbers, selling, breaking rules to keep the client smiling. But well, if you are a young professional you should understand that this happens in many companies and that you can always look for a better job somewhere else.
On the outside it seems as we carry a good portrait thanks to the marketing strategies and the product innovation. But mouth to mouth Learnship is getting a very bad reputation as an employer. Quite sad, actually because it could be much better.
You work the usual 8 hours between 8 am-6 pm depending on the department you are working in. If you become a parent and ask for a reduction of hours you do get the flexibility. Also if you are not a parent but you want more free time for your self you can talk with HR and get a reduction of hours as well. Learnship has finally taken Home Office into cosideration for the future, which allows you to save commute time. I applaud this and I hope that they install this permanently, not only during the corona crisis.
Many people have complained that there aren't any chances for improvement. If you consider the high personel rotation and that many are young professionals who find better places to work and leave, you will see that, if you do your work and keep it professional, you will understand that it is all about selling yourself and moving things to get them going well for you. If you only go, do your work, go back home and do not show your potential, do not expect them to offer you chances for improvement. They do offer language courses for employees but it takes quite some time until you can figure out if you are getting one or not. I think they could offer workshops, coaching to the employees and keep them motivated to learn and better themselves.
The salaries are quite low, sometimes you will have to take over more responsabilities without a pay rise but they made this clear in my interview and it is clearly stated in the contract that we all were free to sign or not. So yes, the salaries are indeed less tha OK but we were aware of this and we all got the contract translated to understand that this would happen, so I think people could complain less about this, we are adults and signed the contract on our free will. Not an ideal salary for people with family, with a load to carry at home. OK for foreign students who need to make a living in Cologne but sure there will be sacrifices made. No job benefits besides job ticket and 1x Homeoffice weekly in normal circumstances as well as a program for discounts, that is, not year utilities, bonuses or weihnachtsgeld. If these are important for you, you should look for other jobs, definitely.
We do not engage in such activities,I think we could do more about this.
The vibe between teams can be quite unfriendly sometimes. I believe the reason behind this is the fact that most of the colleagues are young and sometimes one does not know how to handle difficult situations properly and things are taken personally instead of thinking that everyone is doing their best in the best way they can/ they are willing to. However, members of the same team mostly treat each other well, which helps you go through the day. But I can say that most of the time one is treated with respect. There are though known cases of male colleagues who harass female colleagues in office partys/ events when they get too tipsy with drinks. I am not sure if the colleagues who were harrassed reported these situations but HR shows to be open to receiving anonymous reports via the HR mailbox or via anonymous brief by post.
There aren't colleagues who are older than 50, I think. Most colleagues are in their 20s, 30s, start-up like. But his also means a lot of people who do not know how to keep it professional in stressful situations because they simply do not have enough work experience. Be prepared for that too. If you are emotionally intelligent I think you will do fine with that.
There are many team heads/deputies who are there because of other people moving on to other departments/ leaving the company and they have stayed long enough in the company to reach that point. So they might have the knowledge of the product and the processes but they really lack the talent of leadership and professional experience to fill their position. They have good intentions, no doubt, but they definitely could make use of a better attitude towards other colleagues and a more team-spirited mind. I am not sure if they cannot see that their teams do not feel supported and trusted. Maybe invest in more professional coaching for them? Maybe chose team heads/ deputies based on their experience AS WELL as their aptitude for such a job?
Quite OK. Yes, hardware can be quite old, we had office chairs for years that caused back pain and the Cologne offices are like an oven in summer. During the heatwave of 2019 you were offered to do Homeoffice if you had a laptop (mostly management/ team heads), others had to stay because there wasn't any other option but at least they get you ice popsicles, I think that was a compassionate gesture at least. During the corona pandemic they did efforts to send everyone in homeoffice as soon as it was possible (I know from friends and relatives who were FORCED to go to their office until this very day in other companies, no exceptions were made). I am thankful that Learnship took charge of things and made sure that everyone could do HO. It took Learnship years to change working conditions and it is still taking them time to offer better ones, but at least they are doing something.
There have been efforst to improve internal communication by the management as for example instating company updates on a regular basis. I am very thankful for that. However, events on a small scale and that affect your job directly are sometimes communicated in a very ambiguous way. Everyone is always wondering, sugggesting things, gossiping around. I wish our team heads were not afraid to being open and to communicate what is going on so that we can prepare ourselves better. It is exhausting for our mental health, to be honest. But other than that the management/ HR does try their best to keep an open communication channel.
I do not think that there is discrimination based on your gender/ race/ cultural background. Actually I was surprised by the amount of female colleagues and cultures working here when I started. There are many people working here from all over the world and that is something that I really like of this company, I feel like my job will speak for itself and I will not be tagged for my origin as it has happened in other places I've worked before where.
Quite tricky to say. It depens on the department you are working in and the current projects taking place. However, there is a considerable amount of outdated, manual processes that need to be improved/ re-structured urgently. Learnship is trying to move to a more automatic system to avoid unnecessary manual work so that you can concentrate on duties that are indeed interesting, that is something I praise. Be prepared for a lot of repetitive chain work where you will do your part and most probably the other chain/ team will not do their part due to a lack of motivation/ time/ communication and you will go back to zero with nothing and super frustrated.
So verdient kununu Geld.