System Engineer (m/f/d) Citrix

In the strategic Management Center Group IT Services of Zeppelin GmbH at our location in Garching near Munich or alternatively in Achim, we are currently looking for a 'System Engineer (m/f/d) Citrix'.

Your tasks & responsibilities:

• In your role as a 'System Engineer (m/f/d) Citrix' you are responsible for the “Remote Access / Virtual Workplace” service as well as for the steering, coordination and the quality control of our external service provider.
• You will also be responsible for the monitoring and tracking of SLA, KPI and service performance as well as the incident, problem and escalation management in an international environment.
• Furthermore, you will also contribute to the planning and further development of the technical roadmap in the areas of Citrix Virtual Apps and Desktops, remote access solutions and cloud-based virtual desktop technologies.
• You will also be in charge of the evaluation and introduction of future-oriented technologies such as Azure Virtual Desktop (AVD), AWS WorkSpaces / AppStream and hybrid workplace architectures.
• In addition to this, you will work on the preparation and moderation of service reviews with internal stakeholders and external partners.
• The coordination with security, network, workplace as well as the support in budget, licensing, and capacity planning will also belong to your area of responsibility.

What we are looking for:

• Completed degree in computer science, business informatics, or a comparable qualification
• Several years of experience in IT service management or as a Service Owner / Service Manager
• Solid knowledge in at least one of the following areas:
  • Citrix Virtual Apps & Desktops
  • Azure Virtual Desktop
  • AWS End User Computing Services
  • Remote access & VPN technologies
• Experience in managing external service providers and offshore teams
• Understanding of ITIL processes as well as SLA/KPI management
• Technical understanding of modern cloud and hybrid architectures
• Strong communication skills in international teams
• Structured and independent working style
• Very good knowledge of German and English, both written and spoken

What we offer:

• Unique corporate culture: Based on the values of Ferdinand Graf von Zeppelin, we act as a foundation company that is future-oriented, social, and sustainable.
• We are sustainable: We live and breathe environmental and climate protection. And we take this seriously: by 2030, we will make Zeppelin climate-neutral in its day-to-day business operations.
• Creative freedom: With us, you get the opportunity to drive issues forward on your own responsibility.
• Grow with Zeppelin: We support you with extensive development opportunities and a diverse training program.
• Z Colorful: We work with targeted activities, such as our women's network and our impulse series, to anchor diversity and its appreciation at Zeppelin.
• Work-life balance: We offer you mobile and flexible working and 30 days of vacation. In addition, we have various offers and initiatives around the topics of health, children and care.
• Health and fitness: Through our ZFIT initiative, you can participate in various theme weeks and yoga classes, or even lease a company bicycle.
• Company pension plan: We support your pension.