Field Service Engineer 3 (all genders)

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to the success of our installation team in EMEA (Europe Middle East Asia).

What you’ll do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Provide technical instruction and mentoring for more junior engineers.
• Communicate openly about opportunities and challenges to build customer trust.
• Develop and deliver action plans to support customer needs.

Who we’re looking for

Minimum Qualifications:

• Technical Degree/Diploma/Bachelor’s degree in Mechanical Engineering, Mechatronics, Electrical Engineering or related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Ability to work in a clean room environment while wearing proper safety equipment.
• Frequent standing, bent reaches, and sometimes lift heavy equipment.
• Able to travel frequently, including internationally, based on customer needs, and flexible with shift patterns, including overtime.
• Due to assignments in various European Union countries, EU passport is required.

Preferred qualifications

• Proficiency with basic computer skills and familiarity with common office software.
• Experience in ETCH, Thin Film, or Wafer cleaning area is a plus.
• Strong communication skills, both written and oral, in English.
• Basic communication skills in German.
• Strong analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research is fully committed to supporting equal employment opportunity and non-discrimination in hiring and promotion.

Lam offers a variety of work location models based on each role. Hybrid roles combine on-site collaboration with the opportunity to work remotely and fall into two categories - On-site Flex and Virtual Flex.