Brand Experience Manager

The Sales department is responsible for shaping successful customer relationships and partnerships and makes a significant contribution to BORA's continuous sales growth. The focus is on strategic development through growth initiatives in the areas of product innovation, internationalization and digitalization, as well as on optimizing our operational excellence towards retail partners and end customers. Our diverse, international team consists of enthusiastic colleagues who ensure intensive support for our global growth markets.

Design, organize, and deliver weekly training sessions for BORA POS and POR sales staff, in coordination with the Country Manager and respective Area Sales Managers

Lead training initiatives for the BORA Chef Network (approx. 3+ chefs), ensuring consistent brand story telling, excellent product usage and culinary standards

Track training effectiveness and recommend continuous improvements to enhance partner knowledge and engagement

Drive process and workflow optimization by maintaining weekly communication with HQ departments (Sales, Customer Support, Technical Service)

Plan, coordinate, and execute brand experience events, covering all aspects from planning and invitations to on-site delivery and post-event follow-up

Work in partnership with the BORA Office to secure a smooth event planning, participation for guests, including scheduling, invitations, logistics, and on-site management (shopping, cooking, cleaning, etc.) and a prompt follow-up activities

Collaborate with BORA Chefs during travel events to ensure effective cooking food preparations and cooking operations

Conduct regular weekly client visits to activate and maintain engagement after training or experience events

Strengthen relationships with retailers, trade partners, architects, and designers (A&D) through consistent communication and on-site support

Coordinate with BORA ASM to drive activation within both A&D and retail networks, supporting sales growth and brand positioning

Reporting to the Country Manager

Full work rights within Australia

Current valid driver's license

Strong customer service skills

Excellent communication and organisational skills

Experience working commercial kitchen environment, ideally in chef capacity with excellent cooking proficiency

Proven experience in training, event management, or field marketing roles

Strong presentation and interpersonal skills, with a hands-on approach

Ability to coordinate multiple stakeholders (retailers, chefs, internal departments)

Growth mindset to develop and manage a national network of demonstration chefs with calendar of events

Excellent communication skills and proficiency in English (additional languages a plus)

Flexibility for interstate travel and regular evening/weekend events as needed

Great learning opportunities and full training provided

A dynamic role - hybrid

Head office in Drummoyne NSW

Small national team environment

Attractive career development opportunities

Various team events