IT Specialist- China Grove
Vor 30+ Tagenkununu bietet Einblicke zu Arbeitgebern und Gehältern in Deutschland, Österreich und der Schweiz. Da der Arbeitsort dieses Jobs außerhalb dieser Länder liegt können wir kein Gehalt anzeigen.
It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse - it helps shape the flow of global trade.
Provide frontline support for warehouse systems by serving as the primary liaison between IT, regional operations leadership, and warehouse floor users. Responsible for troubleshooting system issues, supporting WMS functionality, maintaining master data, training local users, and escalating technical problems to corporate IT as needed. Ensure smooth and efficient daily warehouse operations through proactive system monitoring and issue prevention.
How you create impact
Warehouse System Support
- Serve as the primary on-site contact for system-related issues impacting warehouse operations.
- Provide first-level troubleshooting for order management, inventory, receiving, and shipping system errors.
- Monitor daily system performance to identify and resolve issues proactively.
- Create and escalate support tickets to corporate IT in accordance with established protocols.
- Maintain warehouse location master data and customer article/SKU information.
- Support configuration changes and roll out system updates as needed.
- Validate system setups to ensure compliance with customer and operational requirements.
User Support & Training
- Provide hands-on user support for warehouse associates, leads, and supervisors.
- Conduct local training sessions for new features or processes.
- Assist users in understanding system capabilities and how they integrate with daily operations.
Process & Documentation
- Identify process changes that impact system use and update relevant documentation such as work instructions and SOPs.
- Support the creation of operational reports and ensure data accuracy.
- Provide input to continuous improvement initiatives focused on workflow optimization.
Cross-functional Collaboration
- Communicate frequently with regional operations leaders, local managers, and corporate deployment teams.
- Participate in system upgrades, customer implementations, or ongoing support.
What we would like you to bring
- 3+ years of experience in shipping/receiving, inventory control, warehouse operations, or similar.
- Hands-on experience with warehouse management systems (WMS) and related operational technology (e.g., RF scanners, printers).
- Strong troubleshooting skills and ability to resolve system or process-related errors.
- Working knowledge of customer requirements and how they translate into system configuration.
- Ability to bridge gaps between system capabilities and operational workflows.
- Strong interpersonal skills - communication, teamwork, customer service, and positive problem-solving.
- Ability to work in a fast-paced environment with shifting priorities.
What's in it for you
For 130 years, Kuehne+Nagel has been the leader in global logistics, shaping the way the world moves forward. We are dedicated to offering a dynamic global work environment with opportunities for excellent training and career mobility, and a comprehensive total rewards package.
Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary and is determined by a number of factors including experience, skills, job location, and other considerations. Kuehne+Nagel reviews pay ranges regularly to ensure fair and competitive pay based on industry market data. #On-Site
Kuehne+Nagel is an equal opportunity employer committed to promoting diversity, equity, and inclusion. We base all employment decisions on merit, and strive to attract and retain a diverse workforce. We welcome applications from all qualified individuals.
Physical requirements: While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle or feel, reach with hands and arms, and talk or hear. Occasional lifting of up to 10 pounds may be required.
Accommodations: If you require accommodations to complete an application, please contact us via email at kn.taaccommodations.com.
#On-Site
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with countless operations, we are committed to moving the world forward safely and efficiently. To drive the better progress, we bring together people support, equipment and technology to create value for our customers. Our value of courage, integrity, and accomplishment has been our foundation. We empower our employees and provide them with room to grow and develop. We attract and develop best-in-class talent and reward performance with great opportunities - because we want our people to do the best work of their careers from the comfort of their own home.
At Kuehne+Nagel, we strive to combine both success and satisfaction. If you are ready to join a company that helps drive global trade and move the world forward, we invite you to start your journey with us.