GS Customs Systems and Process Improvement Manager

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Job Purpose

You will be responsible for driving continuous improvement initiatives across the Customs BU and sharing best practices across the whole organization.This role involves analyzing current processes, identifying inefficiencies, and implementing strategies to enhance productivity, quality, and customer satisfaction.

Main Responsibilities

• To review and analyze the feasibility of current systems and processes in the Customs Business Unit
• Understand where inefficiencies are and proactively suggest & implement ideas to improve
• Create enhanced processes and introduce were applicable suitable new systems. Test, implement, measure of enhancement and review the success of any changes made
• Introduce standardization and automation where possible to Customs Business Unit
• Introduce and implement new processes or new systems and manage the implementation to both Customs Business Unit and stakeholder countries as necessary
• Design and implement data/productivity analysis tools to record and assess department performance, adherence to KPIs and SLAs and to identify improvement opportunities.
• Train and support new users of the newly designed system and processes.
• Document working instructions and process and procedures
• Liaise with corporate/global team, SZ manager, team managers, RPA etc and team leaders to drive business improvements and ensure alignment of a common goal.

Qualifications

• Bachelor’s degree in Customs Administration, Engineering, Information Technology, Project Management, or a related field.
• Minimum of 3 years of experience in Continuous Improvement, Project Management, or a similar role.
• Experience in logistics operations, including air freight, sea freight, road freight, or customs.
• Strong knowledge of Continuous Improvement methodologies and process optimization.
• Proficient in JSM, Tableau, and Microsoft Office (Excel, Word, and Outlook).
• Fluent in written and spoken English.
• Strong communication, stakeholder management, and customer service skills.
• Proven ability to lead projects, manage complexity, and deliver results.
• Solid understanding of supply chain and logistics operations.
• Demonstrated leadership, influencing, and collaboration skills across teams and functions.
• Highly organized with strong planning, prioritization, and problem-solving abilities.
• Master's degree in Logistics, Supply Chain Management, Business Administration, Economics, or a related field is an advantage.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.