Service Delivery Manager (m/w/d) Clinical Systems & Data

Service Delivery Manager (m/w/d) Clinical Systems & Data

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

You will act as the central point of coordination between customers, stakeholders, and technical teams, proactively driving continuous improvement and resolving service challenges. Bringing a strong understanding of clinical processes and data flows, you translate operational feedback into tangible improvements for products and services within complex healthcare environments.

Your Responsibilities:

• Act as the central point of coordination between customers, OneDigital stakeholders, and technical teams, ensuring smooth and efficient service delivery
• Ensure SLA compliance and continuously monitor service quality across all operations
• Define, track, and analyze KPIs to drive performance and identify improvement opportunities
• Proactively optimize service processes and initiate enhancements to improve efficiency and customer satisfaction
• Coordinate and oversee complex incidents, ensuring resolution and driving root cause analysis
• Facilitate transparent communication with customers and internal teams, aligning on service performance, issues, and improvements
• Independently liaise with DevOps and technical teams to align on deployment strategies, infrastructure needs, and operational efficiency

Your Profile:

• Strong understanding of clinical processes and how data flows within healthcare workflows
• Solid knowledge of healthcare IT systems (e.g. KIS/HIS, PACS) and interoperability standards (e.g. HL7, FHIR, DICOM)
• Ability to translate operational feedback into meaningful improvements for products and services
• Experience in Service Delivery, IT Operations, or a comparable role (ideally within eHealth or healthcare IT)
• Excellent stakeholder management skills, with the ability to align cross-functional teams without formal authority
• Strong communication skills, especially in managing customer expectations and handling service-related topics
• Proactive, solution-oriented mindset with a focus on continuous improvement rather than reactive problem-solving

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Check our Careers Site