Head of Operational Excellence, Tieto Indtech

Tieto Indtech is a software and data business serving industries where reliability, efficiency, and digital infrastructure are critical. Our solutions support public sector organizations, energy and utilities companies, industrial businesses, and information-intensive operations across the Nordics and beyond.

As part of an ambitious transformation agenda, we are accelerating the adoption of AI, modern operating models, and continuous improvement practices across the business.

The Role

We are looking for a Head of Operational Excellence to lead the transformation of how Multichannel & BI operations.

This is a senior cross-functional leadership role responsible for improving business performance through Lean principles, AI-Enabled ways of working, strong governance, and operational discipline. Working closely with leaders across Product, Delivery, Technology, Support, and Security, you will build the operational foundation that enables the business to meet a snapshot of what we do.

Key Responsibilities

• Dive into and drive the Operational Excellence strategy across Multichannel & BI.
• Lead AI-enabled transformation initiatives that improve productivity, quality, and decision-making.
• Simplify and standardize processes, governance, and ways of working across the organization.
• Strengthen performance management through clear KPIs, accountability, and data-driven decision-making.
• Establish scalable operating models that support growth, efficiency, and continuous improvement.
• Ensure security, compliance, risk management, and governance are embedded in business operations.
• Build organizational capability in Lean, operational leadership, and continuous improvement.
• Support senior leaders in translating business strategy into measurable operational outcomes.

What Success Looks Like

• Faster and more efficient execution across the organization.
• Increased adoption of AI in core workflows and internal services.
• Stronger business performance through improved productivity and quality.
• Greater consistency through standardized and process improvements.
• Clear performance visibility through meaningful KPIs and reporting.
• A culture of accountability and continuous improvement.

What We're looking for

You bring a strong track record in operational excellence, business transformation, or large-scale change management within technology, software, or service-driven organizations.

You likely have:

• Lead or operational transformation experience.
• Proven success driving AI-enabled business improvement.
• Strong understanding of performance management, governance, and operating models.
• Experience working across multiple business functions and influencing decisions.
• Knowledge of risk, compliance, and operational management frameworks.
• Strong communication and leadership skills.
• A passion for building newer, higher-performing organizations.

Why Join Us?

This is a unique opportunity to shape how a growing software business operates in the age of AI. You will work directly with senior leaders, influence company-wide transformation, and play a critical role in creating a more efficient and future-ready organization.

Application deadline: 15th of October, but we will process applications on an ongoing basis.