Internship Ground Operations

Ground Ops forms the interface between flight operations and the product area.

You can only take off from the ground!

Our tasks include the definition of passenger and baggage processes for the hub airlines of the Lufthansa Group, as well as the communication of these topics. This includes check-in, boarding, the sale of ancillary services and baggage logistics.

Tasks

In our team at five locations and all hubs of the Lufthansa Group, you can expect exciting tasks to actively help shape the (digital) future of processes at the airport.

• Gain practical experience with focus on supporting test runs in ongoing airport operations, contributing to the introduction of new processes and the development of innovative solutions
• Monitoring user numbers and preparing reports that serve as management control and decision-making tools
• Collecting and analyzing data related to passenger and baggage processes across airport operations, including the creation of dashboards for Global Ground Operations
• Creating presentations and maintaining up-to-date operational guidelines and documentation
• Supporting the implementation of upcoming project initiatives
• Participating in the planning, organization and execution of events and workshops
• Contributing to routine operational activities and the team's day-to-day business support activities

Requirements

We are looking for you and your skills to join our diverse team!

• You are at least in the 3rd semester of a degree program at the time of the internship
• Enrolled for the entire duration of the internship (current certificate of enrollment and written proof of mandatory internship must be enclosed with the application)
• Very good written and spoken German and English skills
• High level of commitment and independence
• Strong ability to work in a team
• Reliability and sociability
• Very good knowledge of MS Office applications, especially MS Excel and MS PowerPoint
• Analytical and conceptual thinking skills
• Experience in project management

Further information can also be found in our FAQs.

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. As the biggest airline group by revenue, it plays the leading role in its European home market. With 100.000 employees, the Lufthansa Group generated revenue of EUR 39,597m in the financial year 2025. The Lufthansa Group consists of the business segments Passenger Airlines, Logistics, MRO and Additional Businesses and Group Functions.