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International
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Extremely disrecpectful process

2,3
Bewerber/inHat sich 2018 bei Austin International in Berlin als employee beworben und sich schließlich selbst anders entschieden.

Verbesserungsvorschläge

Communicate with your candidates!

The day after my application I got a phone call while I was in a meeting. I had a message on my answering machine that my application looks great and that they would like to talk about it further and if I could back.

I called back but the person was not at the desk. Colleagues left a note that I called. Since no one called back, I called again the next day. Same story repeats. This story now repeats for five more days and I wrote an email to my contact person directly. Only three days later I get an email back mentioning a time slot in which I could call. When I called my contact person needed to go to a meeting and we arranged another appointment. Luckily then - 16 days after my application - we had finally the first phone interview.
HR was pleased about the talk and wanted to share my application withthe department lead. We arranged another appointment for a further call. I have been called at the appointment but have been told that the department lead not.yet had the time to look at mya application and that I will be called back the week after. That call of course never happened.


Zufriedenstellende Reaktion

Schnelle Antwort

Erwartbarkeit des Prozesses

Professionalität des Gesprächs

Vollständigkeit der Infos

Angenehme Atmosphäre

Wertschätzende Behandlung

Zufriedenstellende Antworten

Erklärung der weiteren Schritte

Zeitgerechte Zu- oder Absage

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Arbeitgeber-Kommentar

Dear applicant,

we are very sorry to hear about your bad experience with our process and truly understand your upset. In order to be able to clarify the situation and to internally speak to the responsible people we would like to get in touch with you. Please could you contact our regional manager for Berlin Mrs. Susanne Eble directly under the following details:
Email: s.eble@austinfraser.com
Mobile: 0151 17077012
Also we would be happy to contact you instead if you would let us know your name and contact details.

Kind regards, your Austin Fraser Team

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