D2C eCommerce Specialist

Position Snapshot

Location: Meycauayan, Bulacan
Company: Nestlé Business Services AOA, Inc.
Full-time / Night Shift

JOB DESCRIPTION

Act as the primary eCommerce technical partner of the Nespresso Digital Commerce team, responsible to update and maintain at market direction the D2C website & app experience and commercial activations, actively contributing to growth of the D2C business. Support the Business/Market in managing content on Nespresso e-commerce D2C online touchpoints, ensuring consistency and maintaining high-quality information standards across websites. The D2C Digital Commerce Specialist is part of a broader team focusing on websites content management and optimization. He/She is responsible for updating website content, manage promotions and products, communicate with internal and external partners are among main responsibilities.

This role requires:

• Promotion management
• Content management in CMS
• Product management (product launch support, product configuration, product discontinuation)
• Perform Q&A activities upon introduction of any change on the digital landscape, PreProduction then Production upon market Digital & eCommerce lead approval
• Execute E2E testing and MAT (Market Acceptance Test) upon new code releases
• Implementation of SEO optimizations
• Handling support request and incident request to technical support organization on behalf of market and/or global Digital & eCommerce expert
• Configure and Q&A existing features on Drupal and Hybris platforms, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production.
• Track market requests and key activities delivered for Business
• Create and update documenation for key activities
• Ad-hoc tasks (e.g. testing new functionalities)

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE...

• Hands-on experience with CMS including Drupal (other platforms like Shopify, Magento2, etc. will be an advantage). Knowledge of Hybris a plus
• University Degree ideally in Computer Science, Web Development or related field
• Excellent writing and editing skills in English
• Experience in running test and QA activities
• Proficiency in HTML5 to update and enhance UX & CX designs
• Good knowledge of Photoshop or associated graphic design tools
• Solid knowledge of SEO
• General understanding of web design and UX (User Experience)
• Good understanding of with web analytics and associated optimization tools (e.g. Google Analytics, Google Search Console, SessionCam etc).
• Ability to work with ticketing and workflow tool.
• Keen attention to detail
• Meeting deliverable requirements, service level agreements and specific targets
• A team oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience
• Ensuring good time management (including down time)
• Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times
• Working in a corporate and multi-cultural environment
• Working with high-volume, complex tasks
• Ability to collaborate effectively across functions/ teams and projects
• Proven presentation, organization and communication skills
• Ability to proactively and independently collaborate with the businesses and markets.
• Ability to make decisions