Customer Success Manager DACH 12 Months Contract (all genders)

You are interested in the position as Customer Success Manager DACH 12 Months Contract (all genders) at LucaNet AG?
On the job platform Instaffo, you can apply for this and other jobs with ease. Create your profile in under 3 minutes and start the application process with just a few clicks.
Please note that this position requires work authorization for Germany.
The language requirements for this position are: German - Native speaker, English - Fluent.
The estimated salary range from XING does not necessarily correspond to the salary range of this job offer.

Join our dynamic team as a Customer Success Manager. Drive customer success by managing key accounts and fostering robust relationships. Your role ensures that customers maximize their investment and achieve business goals through our platform.

Activities

• Own customer renewal and product expansion, ensuring maximum value.
• Act as a customer advocate to leverage all services for success.
• Support C-level stakeholders and help turn their vision into actionable roadmaps.
• Develop in-depth understanding of customer needs and align our features and benefits.
• Proactively identify and mitigate customer risks with tailored plans.
• Promote full license utilization, identify new opportunities, and collaborate with sales for growth.
• Foster networks between customers, partners, and Lucanet to align and advance strategic direction.

Requirements

• Degree in Business Administration or related field with relevant experience.
• Experience in B2B customer development, preferably in a SaaS environment.
• Ability to thrive in a fast-paced, multi-tasking environment.
• Experience with CRM/CSM tools (e.g., Salesforce, Planhat) is essential.
• Project management experience is a plus.
• Fluent in German (C1) and proficient in English (B2).
• Must have the legal right to work in the country of employment.

Team

Customer Success

Application Process

1. TA Screening

2. Hiring Manager interview

3. Head of Customer Success interview

About the Company

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.  

We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.

Discover more about Lucanet as an employer.