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What you can expect

Are you a native German speaker looking for your next career path as a Technical Support for Microsoft?


In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.


The cloud business interests you? Then, grab this job opportunity and apply today!


What you'll do

  • As a Technical Support for Microsoft, you’ll support deliveries;

  • Work with customers to resolve technical customer issues on the Partner Center Platform;

  • Determine technical support Pain areas while working with Customers;

  • Provide feedback and details to Technical Advisors and PG teams;

  • Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;

  • Maintain technical skills through completion of ongoing readiness and Platform training;

  • Participate in the creation of future Microsoft support capabilities for the cloud.

What you'll need

  • Native German speaker;

  • Fluency in English;

  • As a Technical Support for Microsoft, you’ll need previous interaction with M365 technology (SPO, EXO) (required);

  • Basic Active Directory troubleshooting skills (users, mailboxes) (required);

  • Knowledge of Basic API and Networking (required);

  • Understand Basic programming (Python, C#,) (is a plus).

Benefits

  • Work location: Lisbon – one of the best and sunniest places to live in Europe;

  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);

  • One flight per year to your home country (within Europe);

  • Health insurance from day one in the company;

  • Ongoing certification and training opportunities;

  • Respectful and inclusive environment;

  • A wealth of opportunities to progress and move business areas projects;

  • Flexibility & Work/life balance as a Technical Support for Microsoft;

  • Refer a Friend Program with attractive incentives;

  • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.