CXP & Marketing Specialist, SEA

CXP & Marketing Specialist, SEA

Location: Malaysia, Selangor, Kuala Lumpur

Posted: Posted Today

Time Type: Full time

Job-ID: WD49022

Typical Duties

• Customer Experience Program (CXP) and E-Warranty Program
  • To be the Subject Matter Experts (SME) related to both digital solutions
  • To be the key person handling queries from WD customers and POS
  • Provide technical training to WD customers and POS
  • Gathers feedback from WD customers and POS to Global CXP team for improvement
  • Support the development & continuous enhancement of both programs
  • First line support to WD, POS and end consumers feedback (social media, Email, etc.)
  • First line support to respond to inquiries in mailboxes
  • Support issuance of Credit Note for approved claims
• Support Technical Manager in the following:
  • To be the key person in data filing, compilation and reporting of SEA Warranty & Claims activities
  • To be the Subject Matter Expert (SME) for car fitment
• Support Trade Marketing Manager in the following:
  • Execution of Retail POS Partnership Commercial Policy and its commercial program
  • Monitoring Marketing activities and spending of WD customers in compliance of Commercial Policy
  • Support Trade Marketing Manager on initiatives and activities for WDs
  • Support on Clarios Branded Store Policy and its program to ensure compliance and adherence
  • Market Intelligence update (Competitors pricing, promotions etc.)
• Provide administrative support for SEA Commercial Team
  • Assist on procurement work
  • Perform any other ad-hoc assignments as assigned

Key Interfaces

• Customer Experience Team
• SEA Commercial Team
• APAC Pricing, Sales Support Team

Requirements

• Bachelor’s degree or minimum Diploma in Business Administration, Marketing, or related curriculum
• Strong interpersonal skill and experienced in handling customers feedback across multi-cultural environment
• Good language and presentation skills, fluent in both Mandarin and English
• Good understanding, knowledge in chemistry and experienced technical and process management preferred
• Insight Profile Supporter and/or Helper preferred
• Advanced level of data processing competency preferred. Well mastery of computer skills including but not limited to Excel, PowerPoint, Power BI, Regression analysis, etc.
• Ability to build a collaborative environment
• Min. 2 to 3 years’ experience in related function. Fresh graduates are welcomed to apply.

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus - advancing best-in-class sustainability practices and advocating for them across our industry. Learn more about us at www.clarios.com.

Clarios is the creator behind VARTA vehicle batteries, which are designed to deliver the optimal level of power and longevity for every kind of vehicle. Whether you need batteries for your heavy-duty commercial vehicle, your highly equipped car with Start-Stop, or any kind of electric vehicle - VARTA always offers the right technology for every energy demand.