Customer Delight for Social Media – German speaker (Full relocation to Lisbon provided)

Are you a native German speaker looking for a job as a Customer Delight for Social Media?

Are you ready for the challenge? Apply!

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone;

• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;

• As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products;

• Provide product and tool support to enhance clients’ experience;

• Identify and solve problems, such as technical bugs and ads’ delivery issues;

• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;

• Pro-actively identify areas where clients can improve usage of our solutions;

• Provide vital product insights and feedback from our customers to engineering.

• Native level of written and verbal communication skills in German;

• Good knowledge of English (B2 level) is required;

• As a Customer Delight for Social Media, you’ll need computer skills (mandatory basic skills and preferential advanced skills like coding);

• Good analytic skills and logical thinking;

• Excellent communication skills: verbal, written and listening skills;

• Proactive and quick learner;

• Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;

• Ability to multi-task and work under pressure;

• Availability Monday to Sunday, including rotating weekends.

• Possibility of cooperation with leaders in various industries;

• Stable work and career progression;

• Investment in training and personal development;

• Respectful and inclusive environment;

• A wealth of opportunities to progress and move business areas projects;

• Flexibility & Work/life balance as a Customer Delight for Social Media;

• Health Insurance since day one in the company;

• Possibility to live in one of our apartments;

• Initial flight expenses refund;

• Annually complementary return flight to your home country (within Europe);

• Free Portuguese language courses, sport activities and organized events;

• Monthly and Quarterly Bonus.