Customer Solutions Specialist - VN

Location: Meycauayan, Bulacan, Philippines

Company: Nestlé Integrated Business Services Manila, Inc.

Employment Type: Full-Time

Education: Bachelor’s Degree

Experience Level: 2+ Years of Relevant Experience

Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.

Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team.

A Day in the Role

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels

• Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment

• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines

• Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans

• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies

• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery

• Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders

• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements

What Will Make You Successful

• Bachelor's degree in business, Supply Chain, or related field

• Fluent in Vietnamese (spoken and written), with strong communication skills to support business operations and stakeholder engagement

• 2+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes

• Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns)

• Excellent communication and stakeholder management skills

• Strong problem-solving ability with high attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in MS Office and database/reporting tools (SAP)

• Customer-centric mindset with the ability to handle sensitive situations professionally