(Senior) User Experience Researcher (m/f/x)

Our User Research team delivers neutral user insights, user feedback and internal enablement services to support both the management and operational teams in de-risking strategic and tactical design decisions in product, brand and marketing. We are working closely together with Design Strategy and User Care, transforming insights about user needs into product strategy.

We are currently seeking a passionate (Senior) UX Researcher (m/f/x) for our Hamburg Office that could complement our team of experienced researchers with rock-solid expertise in quantitative research, UX metrics and KPI measurements and tangible experiences in qualitative research.

You are thrilled? So are we! If this profile matches your expertise, experience and aspirations, we’d be delighted to receive your full application and portfolio.

• Create customized study designs to tackle complex research questions and project requirements via state-of-the-art methodology and mixed methods approaches.
• Navigate product teams and stakeholders through the collaborative process of highly complex research studies.
• Advice product teams how to create an ideal scope and fidelity of test material.
• Apply quantitative research methods, KPI measurements, metrics and multivariate methods on a high level – always enabling peers to learn from your expertise.
• Also apply qualitative research methods such as moderated or unmoderated interviews and UX Tests on a solid level.
• Analyse and summarize results in suitable reporting styles or types of research artefacts.
• Present research findings to product teams, to the whole product & UX community as well as the leadership team.
• Ensure that business units and leadership team members understand and follow user needs and design recommendations carefully.
• Provide internal mentoring support to product teams in self serviced research studies.  
• Supervise interns and working students on their learning journey.
• Facilitate research workshops and internal trainings.

•  German is a requirement for this role as most of our users are German-speakers. English is also needed as English is the company language.
• You have worked in (Senior) User Research positions for a minimum of 4-5 years now.
•  You are experienced in utilizing various quantitative and qualitative research methods in complex mixed-methods approaches.
• You are experienced in leading strategic research efforts and integrating crucial insights into product design.
• You know how Product Designers, Product Managers and Engineers work and always choose the best ways to support and influence these partnering roles efficiently.
• You are a passionate moderator of interviews and discussions, constantly observing crucial details and navigating the conversation with a sure instinct.
• You are a talented presenter and know how to convince even rational thinking stakeholders and target audiences of user obsessed ways of thinking.
• You are a patient mentor and love teaching user centered workstyles and research methods to stakeholders and less experienced peers.

• Consulting services
• Mobile devices also availabe for private use
• Bus and train ticket
• Trust-based working hours
• Communication on equal terms
• Lived culture of failure
• Transparent, competitive salary
• Mood-o-Meter Feedback / questions for the board
• 12 weeks Workation
• 6 week vacation