Masterplan 

com 

GmbH

Bewertungen

Hello,

Thank you for being so open about your experience. It’s great to see that you still stand behind our product and felt the support of your colleagues, that dedication is really the heart of what we do here at Masterplan.

Regarding the points you raised about our culture and transparency: I’m honestly sorry that this was your personal perception. We put a lot of energy into making sure Masterplan is a place where performance and ideas matter more than tenure.

It’s a shame there was such a gap between our internal reality and your experience. Sometimes, especially in a hybrid setup (and I assume you worked remote), that 'pulse' of the company can get lost if you aren't right there in the thick of it in Berlin. We clearly didn’t manage to bridge that gap for you. Recently we worked a lot on our transparency in team meetings, sharing what works well and what doesn't so our teams have all the context to take decisions that concern them.

We truly wish you nothing but the best in your next chapter.

Vielen Dank für deine ausführliche und positive Bewertung! Es bedeutet uns wirklich viel, dass du dir die Zeit genommen hast, deine Erfahrungen so detailliert mit uns zu teilen.

Hey there,

Thank you for your detailed feedback—it has sparked important discussions within the organization. I agree with many of your points about leadership, talent development, and communication, and we’re actively working to improve in these areas.

While we value honest insights, it’s unfortunate that this level of detail wasn’t shared while you were part of the team. Open and constructive dialogue during your time here could have helped us address these concerns and create a better experience for everyone.

We’re committed to ongoing growth and welcome feedback, but meaningful change happens best when it’s part of a collaborative process.

Wishing you all the best in your career ahead, and I hope you find a company that aligns perfectly with your expectations.

All the best,
Iva

Thank you for taking the time to share your feedback. While it’s never easy to hear, feedback like this helps us grow. We agree with some of the points you mentioned, such as the need to use our platform more effectively for employee development and to share leadership workshop outcomes more transparently. These are areas we’re actively working on. However, we’d also like to address other points in your review.

Receiving Criticism: Regarding Kununu reviews, it’s important to clarify that we cannot delete reviews unless they violate Kununu’s terms and conditions. The review you mentioned was removed because it included confidential information about an employee’s departure, which breached data privacy rules. We value open feedback and would never remove a review simply because it is critical.

Work Atmosphere and Culture: We’re sorry to hear that you felt the atmosphere was negative. While perspectives differ, many of our employees highlight the supportive culture and strong team spirit as reasons they enjoy working here. Over the past year, we’ve made significant progress in handling terminations with greater transparency and care, and we remain committed to fostering a positive work environment.

HR team's role: We understand that the role of HR is not always fully visible and can sometimes feel misunderstood. Much of our work happens behind the scenes, but it is always guided by the best intentions for our employees while balancing business needs. It’s unfortunate that these concerns were not shared during your time here, as we actively encourage feedback through various channels, including anonymous surveys and engagement tools. Your perspective is valuable, and we’ll take this as a reminder to continue building trust and making our impact more visible to all employees.

Learning and Development: We’ve provided team budgets for internal and external training opportunities, encouraging employees to proactively request them. While this aligns with our value of initiative, we recognize the need to better communicate these opportunities and make them more accessible.

Workplace Flexibility: We’re sorry if there was a mismatch between your expectations and our hybrid work policy. We value collaboration and believe in-office work fosters teamwork, especially in commercial roles. That said, we’ve made our expectations around remote work clearer during recruitment and will continue to evaluate how we balance flexibility and collaboration.

Thank you again for sharing your perspective. We’re committed to listening, learning, and improving to ensure all employees feel supported and valued. If you have further feedback, we welcome it, even anonymously. We wish you all the best in the future!

Best regards,

Hi there,

I actually really want to thank you for your feedback, because I see you took the time to give a fair feedback for what you perceived to have worked and what could be improved. I agree with so many points of what you said, with the good and the bad. You are so right about one thing, we have absolutely the best intentions and always tried to make things work in Sales and not always succeeded and that is a fact. I agree that we can definitely work on many of the points you mentioned and we already started the process on many of those:
- Improving our meeting culture, with less and more impactful meetings
- Change of leadership that is very experienced in Sales and could bring the right knowledge and development in the team. Something that I definitely agree we might have not always had in the team
- Looking into our commission model and trying to find a balance between ambitious, but at the same time motivating and realistic goals.
- Indeed, we had the individual learning budget, but this was for some reason not used, we really want to support our talents to learn and develop and we are having proactivity as our main value, so we do not see learning as purely responsibility of the company, but also the individual. We want to have our employees opening a conversation on what they want to learn, what courses they want to take and we are more than happy to support that and never rejected a training request. But I think what we can change more is to give more guidance and push more initiatives towards learning and development in the organisation as a whole.

I would really like to thank you for the feedback, I know that not everything is perfect, but most important thing is that we are aware of those points and we try daily to work on them and get better and better and I hope that the results are being seen.

Hi there, even if I always appreciate feedback given on here as it helps us improve tremendously, I really would have loved to see that feedback 2 years ago when you worked here as we changed quite some things since then. I agree 2 years ago, things were not ideal, and we were still trying to figure out commission models that work best for the team, but at the moment they are being renegotiated only once a year and do not change in between.
On the team work and collaboration, I am really sorry that you felt this way, actually most of our employees think that this is one of our best assets, but I can understand if it does not match everyone.

All the best,
Iva

Hi there,

Thank you so much for the detailed feedback and the suggestions for improvement. We really appreciate it and will definitely work on finding more candidates for the sales department, so that the team is complete and can support you along the way. Recruiting is running in full speed.Thanks so much also for noticing that our feedback culture improved, we put a lot of efforts to have fair and direct feedback already in the probation period, so people have the chance to show improvements and be better guided in their role. Please, keep letting us know about your feedback, it is highly appreciated!

Best,
Iva
Head of People