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More focused on appearance than actual being a good employer

2,2
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Ex-Angestellte/r oder Arbeiter/inHat zum Zeitpunkt der Bewertung nicht mehr im Bereich IT bei FREE NOW (ehemals mytaxi) in Hamburg gearbeitet.

Gut am Arbeitgeber finde ich

They have a nice terrace and view from their office.

Schlecht am Arbeitgeber finde ich

The company in my view has a culture where everything is supposed to look shiny and happy, when "off camera" often the opposite is the case. Lots of pressure from management, lack of input by employees.

Also this forced image of being a "happy and cool company" where everybody is best friends with each other with all these after work events that you are kind of forced to attend not to make a bad impression.

HR and recruiters are very hard to work with. When I was hired, my official first day at work was a Friday (1st of the month), so I asked if I could not just start on a Monday. HR insisted on me coming friday as a big event for all the new hires was planned. So I cut my holidays short to be able to start on friday. Fast forward - I arrive on friday and there was no event and not even a desk for me and most of my co-workers were very confused why I start on a friday. When I asked HR to clarify that, they sent a complaint to my manager about me.

Verbesserungsvorschläge

Focus less on the companies brand and actually be fair to your employees. Cut back on all these company events and generally this facade of "we are all so happy and cool". Pay fair salaries and offer fair amount of paid holiday. Basically, be a good employer instead of just pretending to be one on the surface.

Arbeitsatmosphäre

Privately among employees there was a lot complaining about the company, but since at least officially Free Now is the coolest and best company to work for no one really voiced their complaints openly. It was often very cringy.

Kollegenzusammenhalt

depends on the team, i guess. I personally experienced bullying which was more or less tolerated by my superior.

Work-Life-Balance

On fridays, I felt almost forced to have a beer after work with my co-workers when in reality I just wanted to leave and mind my own business. It was this typical google-esque company culture where an employee should spent as much of their free time at work, because the company is like your second family, which I did not like at all-

Vorgesetztenverhalten

Bad. In my view, mid management is under huge pressure from upper management, who in my opinion do not care very much about employees. There is no clear and open communication about what is being asked from you as an employee. Mid management seems to be tasked with way too much stuff and basically just run from meeting to meeting without being able to really engage with their employees.

Umwelt-/Sozialbewusstsein

Well, as a cab hailing company, Free Now once hiked the fees that taxi drivers had to pay for each ride acquired via the app and this actually caused a big protest of taxi drivers in front of the companies HQ in Hamburg.

Gehalt/Sozialleistungen

I cannot say whether it is actually a fact, but I had the feeling that Free Now intentionally hire people from non-EU countries as they didn't demand as much of a salary as people who have previously worked in the EU before joining Free Now. Also non-EU citizens have their residence permit tied to their employment, which makes it harder to leave the job.

Also most tech companies provide 30 days paid leave. Free Now at the time of my hiring offered roundabout 27 days plus having a day off on your birthday. When I asked if I could simply have 28 days off, rather than having to be off on my birthday, the refused. And this sums up Free Now pretty well - instead of just giving you the standard 30 days off and let you decide when to use them, they give you 27 days plus your birthday and present it as some sort of generosity, when in reality it is actually below industry standard.

Image

Free Now puts a lot of money into image campaigns and employer branding, so I guess their image is quite good


Kommunikation

Interessante Aufgaben

Gleichberechtigung

Umgang mit älteren Kollegen

Karriere/Weiterbildung

HilfreichHilfreich?ZustimmenZustimmen?MeldenTeilen

Arbeitgeber-Kommentar

Dear Colleague,

We are sorry to hear that you feel that you and your colleagues did not feel able to voice your concerns or complaints. We encourage an open 1-1 dialogue with leaders and their team members and you are always welcome to speak to a Business Partner who will support you and investigate the issue further.

We do our utmost to support our leaders with extensive leadership training so that they are empowered to support you with your career and work at FREE NOW.

It is deeply concerning to read that you felt that you were bullied during your tenure at FREE NOW and that you feel that your team lead or manager seemed to accept this. We emphasise that bullying, harassment or any form of threatening behaviour is not tolerated at FREE NOW and that if you wish to share further details of this, we can formally investigate this for you.

We hire talented people from diverse backgrounds based on competence, experience and cultural fit. We are proud of our diverse culture and believe that is a reason that candidates are attracted to FREE NOW as it presents the opportunity to work in a dynamic and international environment.

With regards to our annual leave offer, please be aware that there is no industry standard on annual leave policies. As a company, we need to follow country regulations. FREE NOW offer above the minimum annual leave as required by the regulations in Germany.

Our birthday-off policy has been changed recently. Now our employees can use their birthday off on any day of the year. We strive to ensure that all of our employees have a healthy work-life balance. Therefore, we look for the best options to improve our current policies and adapt new ones.

We are sorry to hear that you felt obliged to attend events outside of working hours. We aim to foster a culture of inclusivity and friendliness between each colleague, therefore it is not uncommon for teams to organise their own lunches, after work beer or even sprint breakfasts. However, this does not mean that all colleagues have to partake in every activity, as we appreciate that each individual has a life and different interests outside of work.

It is disappointing to hear that you feel that there is a discrepancy between our employer brand and the reality; we endeavour to showcase our culture and innovative work. We also believe that the compensation and benefits package we offer is comprehensive, inclusive and competitive.

We are dismayed to receive your feedback that our company culture is negative; we do invest extensively in leadership training for all employees who manage direct reports, measure the pulse of employees anonymously via regular internal surveys and the monthly All Hands is an opportunity for everyone to ask senior management any question.

Transparency, open communication and actionable insights are highly valued and feedback from all employees is taken seriously.

With regards to the situation describing your start date, this is very unfortunate. We would greatly appreciate it if you could share further details with us so that we can investigate this further- feel free to send this via email to careers@free-now.com.

Best regards,

Emily

Employer Branding

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