Beginning was fine, internal changes inside Customer operations making it literally one of the worst jobs.
Gut am Arbeitgeber finde ich
Nothing.
Arbeitsatmosphäre
Team environment was amazing. But the work environment as a whole: management decisions, not giving people permanent contract, horrible shifts..
Image
Most of the colleagues talked badly about the company
Work-Life-Balance
No work-life-balance. Working weekends and holidays, even late shifts. When technically "one has to have at two weekends free in a month". I was once scheduled to work weekends 5 Weekends in a row..
Karriere/Weiterbildung
At the beginning there was a lot of chances of promotion, getting courses/classes paid by the company (but difficult to manage due to the horrible working schedules). Don't know how it is know.
Gehalt/Benefits
Low income.
Umwelt-/Sozialbewusstsein
Can't say
Kollegenzusammenhalt
Colleagues inside the team were amazing
Vorgesetztenverhalten
Team leaders were very nice, empathic and understanding (at least in my team). But the superiors above the team leader were literally quitting after 6 months/1 year or so and always having someone new taking charge (probably because the goals of the owners for customer operations were unrealistic or those people finding better jobs with the competitors)
Arbeitsbedingungen
In customer operations be prepared for endless customer requests with understaffed team, working weekends, low payment, firing you after contract finishes after 1-2 years since you are easily replaceable despite having good performance.
Kommunikation
Problems with communication between other departments and customer operations
Interessante Aufgaben
Very repetitive tasks. Just dealing with customers non stop for 8 hours straight.