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Poor leadership and a rapidly declining culture in Account Management

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Angestellte/r oder Arbeiter/inHat zum Zeitpunkt der Bewertung im Bereich Vertrieb / Verkauf bei Personio Group SE in München gearbeitet.

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Over the past six months, leadership in Account Management has, in my experience, seriously damaged a function that is critical to the business. Instead of addressing recurring issues with clear prioritization and consistent execution, many problems remain unresolved and there is little visible improvement.

The result has been a steady increase in resignations, with colleagues leaving regularly. Team morale is low, and it has become common to hear ongoing conversations about who will leave next and what a healthier employer environment could look like. It is frustrating to watch a formerly important and capable department decline because of weak management practices and a lack of accountability.

Another challenge is how leadership roles are filled. From what I have seen, some people are promoted into lead positions without the experience required to manage and develop a customer facing retention function effectively. This creates confusion, inconsistent decision making, and further reduces trust.

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