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Developing in the wrong direction

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Gut am Arbeitgeber finde ich

I really enjoyed working there over the last few years. It was a rewarding and positive experience, especially at a time when the company embraced flexibility through home office and remote working options. That level of trust and adaptability made a real difference to my day-to-day work and allowed me to stay productive while maintaining a healthy work–life balance.

Schlecht am Arbeitgeber finde ich

Recently, remote working was reduced to just 15 days per year and the reasoning behind this change felt rather weak and unconvincing. This is especially disappointing because remote working was one of the aspects that truly made Scalable unique and set it apart as an employer. Losing that flexibility has significantly changed the culture and overall employee experience. Alongside this, the work environment in CS has become noticeably more controlling. Entire workdays are tightly scheduled, with little to no flexibility. Breaks can no longer be taken freely and CS leadership closely monitors daily login and logoff times. Even minor deviations are flagged and require explanation, which has led to a level of micromanagement that feels excessive.
Taken together, these changes give the impression that the company is developing in the wrong direction, moving away from the values that once made it a distinctive and attractive workplace. The company value People is all we got seems to be completely forgotten.


Arbeitsatmosphäre

Kommunikation

Kollegenzusammenhalt

Work-Life-Balance

Vorgesetztenverhalten

Interessante Aufgaben

Gleichberechtigung

Umgang mit älteren Kollegen

Arbeitsbedingungen

Umwelt-/Sozialbewusstsein

Gehalt/Benefits

Image

Karriere/Weiterbildung

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Arbeitgeber-Kommentar

Dear colleague,

Thank you for taking the time to share your feedback. We genuinely appreciate it.
We’re also very happy to hear that you enjoyed your time with us over the last few years and experienced the work as rewarding and positive — especially thanks to the trust and flexibility around home office and remote working, which supported your productivity and work–life balance.

At the same time, we’re sorry to hear how strongly the recent changes have impacted your experience. We understand that reducing remote working can feel like a real loss, particularly when flexibility was one of the things that made Scalable stand out for you as an employer. Your comments about the Customer Service environment — including tighter scheduling, reduced day-to-day flexibility, and the way adherence is handled — are important and we take them seriously. It’s not our goal for any team to experience the culture as overly controlling or to feel micromanaged.

Thank you as well for referencing our “People is all we got” value. We want this value to be reflected in how we work together, especially during times of change, and feedback like yours helps us identify where we need to do better.
We do continue to offer home office options and a defined number of Working From Abroad days — with the intention of preserving flexibility while also enabling a cooperative, collaborative working environment and strong team connection.

Thank you again for sharing this — we wish you all the best for your next steps, and we’ll take your feedback into our ongoing improvements.

Many greetings
Anesa

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