Really Bad
Schlecht am Arbeitgeber finde ich
Working conditions in Customer Success are extremely inflexible. Planning is often done last minute and feels inefficient and poorly structured. Participation in meetings is rarely accommodated during working hours; instead, employees are expected to review recordings after hours, even when important updates are shared.
There is also very little time allocated for internal communication and team exchange. Teams are chronically understaffed, yet there seems to be little effort to retain high-performing employees. Avoiding permanent contracts appears to be a higher priority, which results in most employees leaving after around two years.
Salary increases are minimal and often do not even keep up with inflation, even during strong business periods. Time for development and salary discussions has been significantly reduced, and within two years, no clear career progression was offered. The focus is almost exclusively on case numbers and micromanagement.
Performance is heavily monitored, and even minor drops—such as when someone is unwell—are quickly addressed, despite consistent performance over months. Overall, expectations are very high (including overtime), while support, flexibility, and recognition are lacking.
Arbeitsatmosphäre
The work environment places little value on work-life balance. There is vno flexibility in working hours, and employees are expected to prioritize work over their personal lives. Even break times are not self-determined, which contributes to a rather rigid and restrictive atmosphere.
Gehalt/Benefits
Pay is weak considering the performance expectations. The most telling sign: when raises were discussed, the company offered more money in exchange for vacation days. In all my career, i have Never heard something like that
Interessante Aufgaben
The work is largely repetitive and monotonous. Tasks are very similar day-to-day, offering little variety or opportunity to engage in more interesting or diverse activities.