softgarden 

e-recruiting 

GmbH

Bewertung

Dear reviewer,

thank you for taking the time to share your thoughts.

We take your feedback seriously – especially because this one reflects strong emotions. That tells us certain expectations weren’t met, and that’s something we want to understand. While some of the given points are stated in general terms, we’d still like to take the opportunity to provide some context and clarification.
One aspect that frequently leads to misunderstandings is that many of our core functions – particularly within HR – take place in the background or through close collaboration with managers. As a result, our work isn’t always directly visible to everyone.

This includes areas such as recruiting, talent development, internal advisory, process design, and administrative support. By contrast, the organization of team events such as summer or holiday parties is not handled by HR, but by our Office Management team – an example of how perceived and actual responsibilities can sometimes differ.

In addition, part of our role in HR is to support and sometimes communicate difficult decisions – whether they come from leadership or are based on structural changes. We’re aware that this can trigger strong emotions, especially when expectations and outcomes don't align.
We aim to represent both employee perspectives and company interests – and finding that balance is not always easy. Despite our best efforts, this may occasionally lead to disappointment, which we regret.

That’s why we encourage you – and others – to reach out directly to your manager or to us in HR whenever questions or concerns arise.

Honest dialogue is the only way to create real improvement.
We hope to talk to you in person soon

Your People Team