Taxdoo 

GmbH

Bewertungen

Dear Ex-Taxi,

Thank you for taking the time to share your feedback. While it’s difficult to read that your experience at Taxdoo was in many ways frustrating and disappointing, we take your perspective seriously and are committed to reflecting on it and acting where necessary.

We’re glad to hear that you see potential in the product and among the people you worked with directly. It’s clear from your message, though, that we have work to do, especially in the areas of leadership and communication.

Focusing on our leaders and their development, we have rolled out targeted leadership training with a focus on clear communication, psychological safety, and decision-making transparency. We want our leaders to empower their direct reports and lead them through change, and not politicise.

We’re openly reviewing our org design with the respective leaders to reduce silos and internal competition between departments, and to clarify roles and responsibilities. Our goal is to foster collaboration and mutual trust, replacing hierarchy and gatekeeping with feedback and transparency. For this, we are also investing in more structured feedback cycles and in improving how we handle difficult conversations, including being more open about challenges. This includes revamping our internal communication to ensure consistency between what’s said and what’s done. Just recently, we applied a new internal communication strategy to communicate an acquisition for which we received very positive feedback from the whole team.

I am truly sorry to see that you don’t feel like you have received enough support on your professional journey. Career Development is an area where we have been investing a lot of resources over the last years. We have built transparent frameworks for internal mobility and promotion, based on competencies and impact, and not favouritism or politics. Further, we are providing crucial internal and external resources supported by the budget that enable everyone on their professional journey. We believe that, as much as the growth should be self-driven, we are here to team up to support that process.

Thank you for bringing up another important topic of changes in the org chart. As much as we deeply regret that past actions could have caused insecurity or felt disrespectful, we have put tremendous effort into ensuring that every Taxi that parts ways with us is being treated respectfully. And even though we are not able to bring up specific details, we know that every change can be challenging, and we will remain committed to ensuring a smooth transition for everyone affected.

Your note about collaboration among peers and the positive aspects of remote work is appreciated, and we hope to build on those strengths. At the same time, we recognise that trust must be earned through consistent behaviour, and your feedback is a reminder of that responsibility.

Thank you again for your honesty. Feedback like this (even when it’s hard to hear) plays a crucial role in helping us build the kind of company we want Taxdoo to be: bold, where everyone can be passionate about their task and excel while creating change.

Wishing you all the best in your future endeavours,

Alex
Head of Talent

Hallo Lieber Ex-Taxi,

vielen Dank, dass du dir die Zeit genommen hast, uns zu bewerten! Es freut uns sehr, dass du bei Taxdoo gute Arbeitsbedingungen, interessante Aufgaben und ein starkes Kollegenteam erlebt hast.

Gleichzeitig nehmen wir deine Anmerkungen zur Arbeitsatmosphäre, zum Vorgesetztenverhalten und zur Kommunikation sehr ernst. Ein respektvoller und offener Austausch ist für uns essentiell – und genau daran arbeiten wir kontinuierlich. Es gibt verschiedene Feedback-Formate, die dabei unterstützen. Z.B. führen wir ein- bis zweimal im Monat eine Umfrage durch, welche es erlaubt - anonymisiert - Fragen zu stellen und Feedback zu geben. Auch führen alle Führungskräfte - zusätzlich zum operativen Austausch - einmal im Monat Gespräche mit Ihren Mitarbeiter/Innen, bei denen es sowohl um die Arbeitsatmosphäre als auch um ein gegenseitiges Feedback geht. Und auch mit den Gründern oder anderen Leadern lässt sich jederzeit ein “Donut” vereinbaren - ein zwangloser Austausch, bei dem offen über Themen gesprochen werden kann.

Einige deiner Aussagen - etwa, dass kaum jemand länger als zwei Jahre bei uns bleibt - entsprechen allerdings nicht der Realität: Mehr als zwei Drittel unseres Teams sind seit über zwei Jahren bei uns. Natürlich gibt es in einem wachsenden Unternehmen immer Veränderungen, aber uns ist es wichtig, ein stabiles Team zu fördern und langfristige Perspektiven zu bieten.
Falls du dein Feedback noch einmal persönlich mit uns besprechen möchtest, melde dich gerne unter employee-feedback@taxdoo.com und wenn du magst, können wir auch gerne einen persönlichen Termin vereinbaren.

Beste Grüße
Tom, VP People