Medical Software Engineer - Complaint Handling

As a Software Engineer in Post Market Quality (PMQ), you will be responsible for ensuring the quality and performance of Roche’s Digital Solutions. You will act as an investigative detective, analyzing code and logs to identify the root causes of software malfunctions in hospital and laboratory information systems, middleware, and medical apps. You will work within an Agile environment, collaborating with senior experts to manage medical software complaints and safety issues.

Responsibilities

• Handle medical software complaints, safety issues, and product inquiries for on-premise, cloud, and mobile products.
• Manage standard cases through their lifecycle and partner with senior colleagues on complex safety issues.
• Analyze source code to identify root causes of software malfunctions.
• Communicate quality-related information to stakeholders.
• Utilize automation and data analytics to enhance case handling and monitor product performance.

Requirements

• Degree in computer science or an IT-related field.
• 2+ years of experience in software engineering or IT support.
• Strong ability to navigate and read source code in multiple languages.
• Excellent communication skills in English.
• Automation and data analytics skills are considered a plus.