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Das könntest du laut kununu User:innen als Service Delivery Manager in Österreich verdienen
Ø 72.800 €
Bruttodurchschnittsgehalt Vollzeit
48.400 €113.300 €
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Was die Firma über den Job sagt
Network Service Delivery Lead
The Global Digital Hub at Roche is seeking a Network Service Delivery Lead to oversee the operation, alignment, and evolution of Pharma Network processes and teams. This role focuses on ensuring seamless service delivery, monitoring content KPIs, and optimizing digital engagement models across regions.
Responsibilities
- Ensure adoption of digital content and services at the network level.
- Design and implement sustainable service standards to enhance client experience.
- Manage budgets and optimize resource utilization to drive operational efficiency.
- Collaborate with global and network teams to improve content strategy execution.
- Analyze and optimize content-creation processes and establish digital service KPIs.
- Provide functional leadership, including training, performance management, and operational feedback for network teams.
- Utilize digital tools such as monday.com and Veeva Vault PromoMats to support the content ecosystem.
Requirements
- Bachelors or Masters degree in a business or quantitative field.
- Multiple years of digital product design experience, ideally in healthcare or consumer goods.
- Proven experience in service design and end-to-end user experience optimization.
- Strong background in budget management, resource forecasting, and team leadership.
- Demonstrated success in executing operational process enhancements.
- Technical knowledge of Digital Asset Management, Content Management, and MLR processes.
- Excellent leadership, coaching, and stakeholder management skills.
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