Service Delivery Manager, RDT Onsite Europe West

As a Service Delivery Manager, you will lead engineering teams within the Workforce Enablement area, focusing on capability development, career growth, and sustainable performance. You will act as a bridge between digital strategy and local execution, ensuring onsite service excellence and infrastructure stability. Your role involves managing budgets, resources, and stakeholder expectations while fostering a culture of psychological safety and high performance.

Responsibilities

• Develop team capabilities and support individual career journeys.
• Maintain team health, sustainable work pace, and clear role definitions.
• Lead end-to-end product and service delivery, removing impediments and managing roadmaps.
• Analyze performance metrics to optimize processes and business outcomes.
• Manage financial resources, including budgets, headcount, and vendor contracts.

Requirements

• 5+ years of experience in people leadership, product/service management, or program management.
• 2+ years of experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry.
• Fluency in both English and French.
• Bachelor or advanced degree in Business or IT.
• Strong understanding of software development, service delivery methodologies, and solution architecture.
• Proven experience in distributed team management, budget optimization, and agile change leadership.
• Ability to translate complex IT requirements into business value and influence stakeholders effectively.