Process Specialist (m/f/x) IT Service Management (Porto)

Logistics is people business - this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistics providers. At our Corporate IT Hub in Porto, you will be part of a growing, high-impact tech team. Expect to contribute to DACHSER’s global-scale IT projects that shape the future of logistics.

Tasks

• Active further development of the company-wide IT service management system based on ITIL
• Continuous improvement of ITSM process and service quality using KPIs
• Supporting and advising consulting our business units in the Enterprise Service Management environment
• Ensuring optimal support of ITSM processes by the ESM application
• Training ITSM process and ESM application users
• Close cooperation with other process owners
• Independent and innovative work with a high level of quality awareness in an open-minded team

Qualifications

• Successfully completed studies in economics, business informatics or computer science, alternatively a comparable education with experience in service management
• Good knowledge of ITSM processes
• Ideally certification in ITIL or other ITSM frameworks
• Basic knowledge of IT applications, IT systems and technologies
• Hands-on mentality, as well as a convincing appearance, strong communication skills and a high degree of independence
• Good knowledge of English

Benefits

• Hybrid work model, flexible attendance and working hours
• A truly international and collaborative work environment
• Real opportunities for career development and personal growth
• Continuous training and access to learning and development platforms as well as tools
• 24 vacation days per year, meal allowance and comprehensive health insurance (employee & family)
• Employee referral program
• Frequent team-building events and opportunities for international exchange

All of this, in a modern and central Porto location, where innovation meets quality of life. More than just benefits and perks, at DACHSER you will find meaning in your work, stability in your career, and a team of colleagues who value respect, integrity, collaboration and innovation.

At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations - because: Logistics is people business. We look forward to meeting you.