Holidu 

GmbH

Bewertungen

Gut am Arbeitgeber finde ich

Holidu has a young, dynamic work environment and a supportive team atmosphere. Working alongside motivated and helpful colleagues makes the day-to-day work experience very enjoyable. In addition, the company fosters a good work-life balance, if you actively seek it out and demand it. A particular advantage is the hybrid work model, which allows for a maximum of two days in the office per week. This flexibility makes it much easier to balance work and personal life and, for me, is the greatest benefit of working at Holidu.

Schlecht am Arbeitgeber finde ich

Bonus structures are disadvantageous for employees, as achieving targets is often beyond their control.
Feedback isn’t passed up the chain. There’s a lack of transparency regarding priorities and a lack of communication from (all the way) at the top down. Products are released before they’re fully developed which causes so so so much work.
Employees are not valued financially. Every year, more and more is demanded, without any corresponding compensation from the employer.

Verbesserungsvorschläge

Holidu has the potential to be an excellent employer. However, the current push for profitability is putting significant pressure on employees, with many teams already feeling overworked and stretched to their limits. It is important that management recognizes and rewards these efforts once profitability is achieved (with not just another party).

At the same time, more office days, reduced bonus opportunities, and increasing workloads are likely continuing to drive higher employee turnover, particularly in Sales and Account Management, if not addressed soon.

Work-Life-Balance

If you actively set and maintain your boundaries, the work-life balance at Holidu can be quite good, depending on your role and responsibilities.

Karriere/Weiterbildung

There are no opportunities for professional development in Sales and Account Management. Once you have the “Senior” title, you either have to hope that the team will grow large enough for you to be promoted to “Advisor,” or that an “Area Lead” position will become available. Internal hiring at the company is often based on favoritism.

There are learning opportunities, such as leadership programs, for which you have to apply. However, unlike at other companies, completing the program is not viewed as a qualification for internal career advancement. Learnerbly and other options for individual professional development have been discontinued.

Gehalt/Benefits

Compared to the competition, the salary is simply at the lower end of the salary bands and is incredibly opaque. While new hires are hired here at a rate 15k higher than existing staff members in the same position, the company cites salary bands (which no one publicly discloses) and negotiations as justification. Annual performance reviews are the only way for existing employees to get a raise. However, if you fail to meet the goals - the achievement of which is largely beyond your control - the raise doesn’t even match the rate of inflation. Projects that you’re expected to complete in addition to your normal workload in order to score well on the “Values” criteria count for virtually nothing in the annual review and aren’t factored into your salary, regardless of your performance. So here, you’re at the mercy of the process’s arbitrariness.

Kollegenzusammenhalt

Vorgesetztenverhalten

Managers generally care about the well-being of their employees and are approachable when concerns arise. However, feedback is not always acted upon effectively, and issues can sometimes get lost in lengthy feedback loops. In some cases, leadership effectiveness could be improved through better alignment between management roles and individual skill sets.

Interessante Aufgaben

After a while, there are no new tasks left. In sales and account management, you do the same thing every day.

Arbeitsatmosphäre

All in all good

Work-Life-Balance

Is really great

Gehalt/Benefits

big pay gap for same work

Kollegenzusammenhalt

Kommunikation

Could be a bit more transparent

Gleichberechtigung

different pay for the same work

Kollegenzusammenhalt

Kommunikation

All information is available - challenge it that its almost too much!

Interessante Aufgaben

Such an amazing fast transition to focus on AI

Arbeitsatmosphäre

Sehr transparent und trotz vielen Mitarbeitern fühlt man sich Wertgeschätzt

Work-Life-Balance

Muss man sich auch selber einteilen, dann alles mega

Kollegenzusammenhalt

Umgang mit älteren Kollegen

Ich bin die ältere und fühle mich gut

Kommunikation

Gut-transparent

Gut am Arbeitgeber finde ich

Great international spirit, leaders are approachable, open to feedback, and initiative is truly valued.

Schlecht am Arbeitgeber finde ich

Overall, Holidu is a great place for people who want responsibility, learning opportunities, and an international, modern work culture. It’s not perfect — and it doesn’t pretend to be — but the company is moving in the right direction, and you can genuinely contribute to meaningful progress.

Verbesserungsvorschläge

Some processes are still being built (or re-built), so you need to be comfortable with ambiguity. People who enjoy structure from day one might find this challenging, but it’s also an opportunity to shape things.

Arbeitsatmosphäre

The people are genuinely friendly, smart, and motivated. Collaboration across teams usually feels easy and respectful, and you can quickly build relationships also across locations.

Work-Life-Balance

Hybrid work and flexible ways of working are a plus. Work-life balance depends a bit on the team and the current business phase (after all it is a scale-up), but the overall direction is supportive.

Karriere/Weiterbildung

Every employee gets a learning budget and access to multiple internal trainings. There is a focus on enabling everyone to use AI.

Kollegenzusammenhalt

Vorgesetztenverhalten

There is a clear drive to improve things and build long-term success. Many leaders are approachable and open to feedback. The culture rewards initiative: if you bring good ideas and execute well, you’ll be noticed.

Arbeitsbedingungen

I can only comment on the office in Munich and it has everything you need (great facilities, a lot of snacks and perks and solid technology)

Kommunikation

Holidu has regular All-Hands to discuss priorities and show progress against targets. Yet, with teams across various locations, alignment sometimes takes time.

Gleichberechtigung

There are many women in head-of / country lead positions

Interessante Aufgaben

The work is impactful and you can take ownership early. It’s a great environment to learn fast (especially if you like improving processes, building scalable solutions, work with customers)

Gut am Arbeitgeber finde ich

flexible Arbeitszeiten, study days, junge, motivierte Teams

Schlecht am Arbeitgeber finde ich

negative Entwicklungen werden oft nicht ernst genommen, was zu Konflikten, Unzufriedenheit oder Unsicherheiten fürhrt

Verbesserungsvorschläge

mehr auf Mitarbeiterstimmen/Feedback hören und eingehen (dafür sind die internen Umfragen da)

Image

es wird viel intern über Unzufriedenheit gesprochen.

Karriere/Weiterbildung

man kann sich weiterentwickeln wenn man Projekte annimmt.

Gehalt/Benefits

man kann gut Verdienen, aber sehr viel Druck und bei Krankheit/Urlaub nur geringes Fixgehalt in vielen Positionen. Ziele sind zu hoch angesetzt und werden nicht erreicht. Viel Ungleichheit zwischen Abteilungen z.B. Sales und Account-Managern

Umwelt-/Sozialbewusstsein

viel Versenden von Material zwischen Büros, teilweise fehlerhaft, was unnötigen Transport verursacht. Könnte besser kontrolliert werden

Kollegenzusammenhalt

Vorgesetztenverhalten

es gab leider Fälle, in denen das Verhalten nicht respektvoll und nach den Richtlinien der Firma war.

Arbeitsbedingungen

nicht überall die selben Standards.

Kommunikation

viele entscheidungen werden von heute auf morgen getroffen, ohne Mitarbeiter einzubinden, teilweise auch bei "emotionalen" Themen wie Gehalt/Bonus

Arbeitsatmosphäre

sehr entspannt und angenehm!

Kollegenzusammenhalt

Vorgesetztenverhalten

top

Kommunikation

wüsste nicht wie man die besser gestalten kann

Gut am Arbeitgeber finde ich

What I like the most is the values of the employer and the product.

Arbeitsatmosphäre

This is the main advantage of the company. The employer really cares about the environment and well-being of its employees.

Image

Yes, I definitely proud of the brand and share the values and goals of the company.

Work-Life-Balance

The company pays a lot of attention to the work-life balance.

Karriere/Weiterbildung

It has a large amount of opportunities to grow: studying budget, clear career path, dozens of career development events.

Gehalt/Benefits

The company pays well, has a lot of perks (all the standard plus some specific bonuses), especially taking into account that it's not so huge a company.

Kollegenzusammenhalt

Vorgesetztenverhalten

There is a well organised feedback system in the company. We have a bi-weekly ono-to-one sessions where we discuss goals, problems etc. Everyone in the company values the feedback and has opportunities to take leadership as well as being guided.

Arbeitsbedingungen

The office is very comfortable. It has everything one needs to work and feel good. It's clean, light, has good furniture and kitchens with all the supplies. Desks are comfortable, meeting rooms are well equipped.

Kommunikation

Well organised communication style. Regular feedback sessions, proper inter-team communication etiquette

Interessante Aufgaben

Since the company grows really quickly, there are many interesting and challenging projects, where an employee can put its own stamp.

Gut am Arbeitgeber finde ich

Eigentlich alles, wie auch in meiner Bewertung dargestellt.

Schlecht am Arbeitgeber finde ich

Es wird in Zukunft wahrscheinlich viel Cold Calling auf die Sales Mitarbeiter zukommen, muss man natürlich mögen.

Arbeitsatmosphäre

Eine sehr lockere Atmosphäre, man kann sich individuell frei entfalten.

Work-Life-Balance

Durch die 2 Office Tage und 3 Tage Homeoffice für mich ideal. Es wird außerdem sehr darauf geachtet, dass du in der Woche nicht mehr als 40 Stunden arbeitest.

Gehalt/Benefits

Ich bin sehr zufrieden mit dem Gehalt, jedoch kann man natürlich im Sales auch deutlich mehr verdienen. Die Löhne werden immer pünktlich gezahlt.

Kollegenzusammenhalt

Kommunikation

Sehr gut, wird quasi wöchentlich informiert.

Interessante Aufgaben

Muss man natürlich mögen, für mich passt es perfekt. Sehr viele Videocallverkaufsgespräche, aber genau dadurch ist man auch so flexibel!

Verbesserungsvorschläge

Many closer examinations I expressed in the comment sections are related to the experience in the customer support team. However, I can firmly state that some features are permanent in many departments: many people are unhappy and agree that the targets are getting higher and unreachable. The company wants every day more but gives every day less.
Employees from two external companies were hired in order to save costs. The employees were supposed to handle simple requests coming in from the guests and hosts. Working from cheaper countries and with a no fixed salary (their salary is based on the number of tickets closed), this should have helped us. On the contrary, it created more and more problems.
Tickets were closed too fast, with high unsatisfaction of the guests and all related issues. People working under stress only to get their salary increased.

The company should listen more to the employees. If many people complain about the „new“ face of the company, there is a reason. Being unheard by your management doesn´t motivate to work, especially if many issues are raised after a new director coming who never actively worked in your department = has no idea of what we are really facing.

Arbeitsatmosphäre

Weekly 1:1 with your TL are thought to show what you achieved during the last week (targets = numbers) and what could be improved. Of course every week is different and not every week can be the best one. This constant need to justify oneself (what happened last week? Why did you achieve less/more?) creates stress in many people.
People are not numbers so they experience changes through the weeks also due to factors that they can´t influence directly (for example: long cases with difficult customers, long cases due to external bugs which need to be fixed and so on).

This pressure will be one of the permanent feature of insatisfaction among Holidu employees. If you feel every day under pressure, your work and daily life will be negatively influenced – with bad consequences. It is sad that every sign of mental issue caused by the stress was often not taken seriously by the company

Image

The company tries their best to show their best side on social media (huge summer parties, events, „best company of the year“ and so on).
It is interesting to see how a short postive review (with only few words comment) always comes after a negative and well structred review, which makes me think that the company always tries to balance any negative input with a positive and forced one, in order to keep high standards.
It was really sad that the main issue of the company was changing the logo and its colors for marketing purpouses while our department was literally struggling due to failed organisation – with no recognition.
Employess are not happy about the company but only few of them dare to speak up. Those who speak up are not taken into consideration anyway, despite of the open feedback culture spread by the company: again, words are not followed by facts.

Work-Life-Balance

Many people suffer stress due to the high pressure put in order to reach crazy targets.New joiners were put under strong pressure after only a couple of months – and finally fired.

I would like to point out that this sad work life balance raised in the last period. Compensation days (after working during weekd) were approved or rejected after +1 month. In other words, you need to always be available for the company but as soon as you ask for sth, the Director needs to check 1month long in order to approve a day off which you are entitled of.
The holiday organisation for the high season was also miserable. Some people requested holiday many months in advance. The request was posponed till middle of the year when any reservation would have been expensive and short term.
Having an international team implies also family reunion=organisation must be done in advance, if you really care about your team.
So needless to say that Director&C.O. could enjoy long time off during the peak season,while the employees were still waiting for a reply for their requests.
It was then funny to hear how these people wanted us to believe that there is no hierarchy at the company and we are all alike

Karriere/Weiterbildung

Part time is not really well seen which makes difficult to follow any career or study path along the work.
Only „yes“ people have the possibility to grow inside the department. It is sad to see how these people seem to forget where they started and show no empathy with other coworkes.

Gehalt/Benefits

Too many tasks and responsability = stress for a miserable salary, especially for an expensive city such as Munich.
High management explained that the company aligns the salary according to some general regional values, which were never shared with us. If we google the average salary for any role, at Holidu it was often lower.
No 13th salary, no vacation or Christmas surchage (really common in Germany). No increase after understaffed high season due to the bad internal organisation (this was even an admission by the managment!).
Ridiculous salary increase (around 2%) only based on your numbers. It doesn´t matter when you started, how much you struggled or any private issues you might have encountered during the last years. Only the numbers count: do not forget how often the targets were changed (see previous sections), which makes me wonder if any calculation and consequent salary increase was correct.

Umwelt-/Sozialbewusstsein

+600 people flying to Munich for a party is not eco friendly.
Home Office Policy can reduce the pollution emission. The company increased the office days = more pollution.

Kollegenzusammenhalt

Umgang mit älteren Kollegen

Being a start up, many employees are younger. Recently the company started to hire older employees. People with years of experience might see things in a different way or suggest improvements or changes. A fair company should embrace any suggestion, especially if coming from people with years of experience.
On the contrary, any comment was brutally cut during open meetings. This company seems to prefer young and unexperienced people so that it might be easier to manipulate them with parties and nice team events. Older employees are quicker unhappy and even left after less than 1 month.

Vorgesetztenverhalten

Clearly disparity between „normal“ employees and management – despite of the „nice“ words coming from above.
As often mentioned, the targets were getting higher and higher while the number of properties = guests and cases to handle increased but the number of agents did not increase accordingly. People were even suddendly fired, which created even more stress and fear.
The calculation of targets was changed so often (4 times in less than a year). Really fascinating, especially when only numbers determine if you should get a(ridiculous)salary increase or not. The question was: which calculation for the targets was correct? Did management really considered all the changes and stress this caused in the employees? According to their words, yes. According to the facts, no. Many empty promises were done.

People got a promotion but no related salary increase due to missing budget. They should expect the increase on the following year, which did not happen.
So the behaviour of the management is getting worser and worser. Empty words without a real human meaning. Only numbers count. It doesn´t matter how the numbers are reached (quality or fairness are not values here).

Arbeitsbedingungen

The office in Munich is modern, bright and light. I found the office always very clean. Not far from Ubahn station and with bus connection.
Due to the home office policy, personal equipment was provided (laptop, monitor, keyboard). The equipment is new.

The work quality should still be improved, at least for the customer support team. Many companies do not let employees work on the phone and email at the same time, for example. This reduces stress and let employees focus more on their tasks. At Holidu we had to handle many different tasks at the same time, which leads to stress and more internal mistakes and all the other consequences which I already expressed.

Kommunikation

The company states to value clear and honest communication. This did not often happen in the last year.
Colleagues were suddendly fired after being working for years at the company but it was explained to the team that it was their decision to leave or it was a mutual agreement.
During the hiring process, possible new joiners thought that only 1office day was mandatory. When new joiners were hired, they discovered that the process of increasing the office days to 2 days proweek was already ongoing.

Exceptions to the new policy were taken in consideration only with people who live +150 km far away from the office.
The job description doesn´t match with the real tasks. The tasks listed in the job description are related to a lower support level. It happened that the reference letter mentioned only part of the real tasks.
Too many changes in the customer support team for working procedure (at least 1 change pro day!), which were communicated once they are done - and not before, asking for feedbacks. Management explained that any change should help the employees but I can assure that keeping count of all the changes in a stressful period such as summer .. this doesn´t help at all!

Gleichberechtigung

Women are welcomed but with salary gap.

Interessante Aufgaben

I used to like the job and the tasks itself. It was never boring. Every day we faced new cases, some of them even funny and to be shared with colleagues and family and friends. I think that the best part of customer support is being conscious of being able to help people who really need your backing. When I joined the company, this was the main goal.

When the company decided to reduce costs and hired the new director, things changed – to the worse. A quick and superficial support can´t be a good support. You can verify it by yourself checking reviews from customers. Please, bear in mind not to spend too much time on the reviews done „on invitation“: it was told us to invite people leaving a review only if we could really provide a real positive experience :) This doesn´t match with the idea of transparency which the company promotes. Another example of missing fairness and not willingness to face the real problem.