Chapter Lead (Tech Base & Services)

• Leading and developing a team of application operations engineers located in Sofia.
• Owning the initial recruitment and continuous expansion of the team.
• Reporting to the Cluster Lead located in Germany.
• Leading and improving the agile team setup, including collaboration with Technical Product Managers.
• Receiving, evaluating and prioritizing Product Owner requirements and defining operational requirements for different solutions.
• Coordinating the team’s contribution to the operational stability and quality of comdirect systems.
• Contributing to digital process and system design, complex technical solutions, architecture and system development strategy.
• Being open for business trips to Germany - especially within the first weeks and on a regular basis
• Being ready to work in our open space office environment in Sofia

• Strong leadership experience as leading and developing a team of engineers, business analysts and application operators.
• Strong background in Application Operations - Installing, maintaining and running complex, customer-value systems.
• Competence in Agile Software Development / Scrum - Strong background in Scrum ceremonies, agile methods, task distribution and reporting, raising risks and setting timely-delivery expectations.
• High knowledge of Cyber Security Practices - harden systems and contributing to task forces during security incidents.
• Good knowledge of Solution Architecture - Contributing to and designing the technical architecture of solutions for complex business requirements.
• DevOps, Cloud, Kubernetes- Developing pipelines and cloud-based solutions on Kubernetes.
• Receiving, evaluating and prioritizing requirements, and supporting teams and stakeholders in delivering solutions.
• Coordinating solution readiness, completeness and acceptance testing; document progress, actions and release information; plan releases, rollout and hypercare.
• Good analytic thinking with attention to details to solve problems
• Proactively driving projects and tasks to deliver results
• Customer orientation and ownership attitude for the assigned responsibilities to deliver results in time and in line with the clients’ need
• Excellent collaboration and communication skills
• High flexibility and adaptability to fast-changing environment
• Good team player with high ability to work in cross-locational and international teams

In return, we offer:

• Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;
• Luxury package of additional health and dental insurance;
• Food vouchers in the amount of EUR 80 monthly;
• 6 additional annual days off for exceptional circumstances
• Employee assistance program for psychological, financial and legal consultations;
• Multisport card;
• Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;
• Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
• Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
• Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Work internationally; Work-life balance; Health& Dental Insurance; Multisport Card; 25 up to 31 annual paid leave; 6 Exceptional Days Off; Food vouchers; Employee assistance program; Children Summer Camp Contribution; Learning Platforms

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Chapter Lead  in our Tech Base & Services Team.

The comdirect IT Cluster Tech Base & Services is part of the Key Area GS-CODE (comdirect Delivery) and develops, deploys and operates the IT products of the comdirect brand. It supports nearly 3 million online and mobile customers and the customer-care platform used by approximately 1,500 agents, with the goal of providing a stable, secure and scalable platform for self-directed banking, brokerage and customer-care use cases.

As Chapter Lead, you are responsible for the disciplinary management and professional development of the chapter’s staff, with application operations as the primary focus for the comdirect brand. The chapter brings together application operation engineers across UNIX and Microsoft Windows ecosystems and, as needed, cloud, database, automation, monitoring and DevOps expertise.

In addition to the leadership role, the Chapter Lead has engineering responsibilities and translates the group vision into practical, customer-oriented solutions. The role supports Product Owners by ensuring suitable qualitative and quantitative capacity, developing chapter strategy and standards, enabling knowledge exchange and best practices, and coordinating effective collaboration across cells, chapters and the comdirect and Commerzbank brands.

Apply now with your up-to-date CV in English!

Due to the high volume of applications, we contact only the candidates who best match the role requirements. If you do not hear from us within 14 days, please consider that we won't proceed with your application at this stage.