Security Analyst

Deine Aufgaben

Summary of the role:

Supports operations in enhancing its quality of service through ensuring a strong process for operational risks management and governance on fraud prevention and control.

List of Functional Responsibilities:

• Conducts fraud investigations to detect and prevent fraud or abuse.
• Ensures information security policies and procedures as defined by the client are followed by the program.
• Ensures monitoring and reporting of business critical as defined by the clients.
• PSA is a dedicated resource as stipulated in the Statement of Work. As a dedicated PSA, mastery of the account supported is important.
• Data mining and analysis - provides analysis based on raw data.
• Investigation - coordinates with different point persons, investigating software codes.
• Analysis presentation - discusses findings with the Account General Manager. May also do client presentations subject to Account General Manager's request.
• Spot check audit - continuously audits and monitors established policies and guidelines.
• Creation of incident report - files incident report on agreed violation of policy.
• Attend admin hearings - attends admin hearings as a resource person discussing the nature of the incident report and how it was established.
• Assistance in development of process improvement to minimize fraud within the account supported- able to assist operations in strengthening controls for fraud prevention controls. Flags and presents any possible risk as seen in the audit of processes.
• Recommendation - evaluates cases for patterns and trends to identify failures in policies, procedures and/or internal controls.
• Risk assessment of accounts - regular risk assessments for the account supported.
• Continuous fraud awareness program - covers management and agent level. Includes monitoring for iWatch.
• Handles any possible fraud investigations as requested by the company or the clients and provides objective documented findings.
• Ensures all fraud control compliance measures are completed as directed by the Fraud and Risk Lead.
• Completes regular Products and Policies testing and other requirements to ensure continued skill improvement required to accomplish the tasks assigned.
• Performs tasks assigned by the Fraud and Risk Lead/Sr Manager for the accomplishment of the account’s and/or department’s objectives.

Dein Profil

List of soft skills required:

• Excellent oral and written English communication skills with professional communication skills
• Detail-oriented, Analytical, Problem-Solving and Decision-Making skills.
• Adaptive to changing work schedules and working hours.
• Active listening skills.
• Operates with minimal supervision.
• Customer orientation.
• Time Management and Multitasking skills.

Minimum requirements for internal applicants:

• Should be a regular TELUS Digital Philippines team member
• Should not have any form of disciplinary action in the past 6 months

Passing scorecard:

• Should have an average 6 months scorecard of ACHIEVING (3.00) for promotion or change in job scope.
• Should have an average of 6 months scorecard of DEVELOPING (2.00) for lateral movement (Only applies to the same job profile and does not apply to the same job level but different job scope).
• Should be certified in Explore/Leadership@TELUS Digital to apply for an Officer - People leader role.
• Should complete the Explore learning module in MyGrowth for an Officer - Individual Contributor role.

Über den Arbeitgeber

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Bewerbungsprozess

Important reminders:

• All applicants are required to attach their CVs and 6 months scorecard before submitting the application in Workday
• All applications will go through a series of approvals, from your immediate manager to your HR Business Partner assigned in the program/department
• The Talent Acquisition (TA) team can only process your application once it has been fully approved.

For inquiries, email us at [email protected].

For more internal opportunities, visit workday careers here.

To know more about our internal application process in PH, click here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.