Financial Fraud Analyst (Transactions Monitoring)

Financial Fraud Analyst (L2)

Position Overview

You will be a Financial Fraud Analyst (L2) conducting an in-depth analysis of cases associated with fraud and know your customer (KYC) policies and procedures. You will develop and support complex fraud investigation activities to maintain trust in the platform.

In this role, you will work directly with modern cyber-investigation tools and see your findings directly impact platform security.

Who you are:

• You are a digital sleuth. You love connecting the dots, digging into public records, and figuring out how someone bypassed a system
• You are comfortable using advanced data tools and want to learn how to build visual threat maps

Key responsibilities

• Review dispositions from front-line agents of potential bad actors and verify accuracy of previous research
• Conduct risk evaluations of escalated cases and close or escalate further to Compliance Officers depending on risk relevancy
• Get trained on and utilize global legal and cybersecurity platforms to supplement user identification checks and additional debit/credit card fraud/red flags
• Clearly define narrative and decision rationale, highlighting red flags identified during investigation
• Carry out investigative/intelligence research of individuals, entities, and/or events related to current or prospective customers through public records, open source intelligence (OSINT), vendor systems, or other research tools
• Thoroughly analyze investigative and intelligence information about customer identification, business operations, know your customer ('KYC') information, and transaction history
• Identify gaps in our current defenses during your investigations and help draft recommendations to update our policies
• Identify trends in recurring fraud violations and inquiries, and work closely with teammates and cross-functional partners to enhance internal procedures and training materials
• Develop knowledge of criminal methods and AML typologies and use that knowledge to analyze transaction data to identify unusual activity
• Participate in ad hoc projects and enhanced reviews, including supporting inquiries from regulators and compliance-related matters
• Use data visualization tools to track fraud trends, highlight platform risks, and support financial crime investigations.

Requirements

• Fluency in English (B2) - Required
• 1+ year of experience with financial law enforcement, financial fraud, AML compliance, and financial crimes
• Expertise surrounding anti-money laundering (AML), financial crimes, sanctions screening, and KYC (know your customer)
• Flexible schedule
• Works well under pressure and within time/budget constraints
• Investigative skills and an analytical mindset, including proven problem-solving ability
• Desirable experience writing clear, concise case notes or narrative reports (you know how to explain 'the why' behind a decision)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.