Commercial Excellence Professional (m/f/d)

Commercial Excellence Professional (m/f/d)

At Clarios, we are producing the world’s best batteries, essential for the evolving future of transportation. Our advanced, low-voltage batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. Ready to drive sales growth and strategic impact at Clarios across the EMEA region and beyond? Take on the challenge and join our Customer Excellence team as a Commercial Excellence Professional (m/f/d)!

Power your future with Clarios and explore the possibilities with us.

As Commercial Excellence Professional (m/f/d) you will play a key role in driving best-in-class customer satisfaction by delivering fast, data-driven insights and continuously improving customer and operational processes. You will leverage AI, advanced analytics, automation, and next-generation digital tools to develop smarter and more predictive solutions, while building strong customer relationships and driving a culture of continuous improvement.

We are currently seeking a motivated and adaptable individual to join our team on a temporary basis for 2 years. This is a great opportunity to gain valuable experience in a dynamic environment while contributing to meaningful projects.

The position will be based in our EMEA Headquarter location in Hanover, Germany.

What you will do

As Commercial Excellence Professional (m/f/d), your responsibilities will include:

• Drive the adoption of AI, automation, advanced analytics, and next-generation digital solutions to enhance customer experience and operational efficiency
• Support customer projects and service improvements through a centralized approach, standardizing and optimizing core processes and leveraging benchmarking activities
• Coordinate customer-related supply chain requirements, including Claims KPIs
• Ensure achievement of defined customer and operational KPIs, including on-time quantity fill and claim management
• Drive and support customer satisfaction and claim management through close collaboration and proactive communication with customers
• Centralize and enhance reporting, increasing the use of AI and state-of-the-art digital tools
• Prepare import and export declarations, including declarations for other Clarios branches, as well as relevant export documentation
• Develop, monitor, and continuously improve KPIs to ensure delivery performance towards customers
• Identify and support continuous improvement and cost-saving initiatives
• Challenge existing ways of working and act as a catalyst for change, helping embed a culture of continuous improvement and innovation

What makes you a good fit

• Completed apprenticeship/ secondary education or degree in logistics, sales or administration
• Min. 3 years of working experience in a sales, production or logistics environment
• Strong communication and analytical skills
• Good working proficiency in Microsoft Office, Word, Excel
• Good knowledge of Power BI, AI, SAP ECC/HANA and BW
• Fluency in English and German, both written and spoken

What we offer you

As a technology leader with strong brands (i.e. VARTA® and OPTIMA®), Clarios notably lives on the creativity, capability and satisfaction of its employees. Therefore, we offer people with drive and power many good reasons to join us:

• Exciting professional tasks and challenges in a diverse international future-oriented environment with strong commitment to integrity, values, social engagement, and sustainability.
• Arrange your working hours and breaks flexible via our flexible working hours model and combine your professional and private life even better according to our above average number of vacation days, mobile work policy and company kindergarten.
• A competitive remuneration package, including additional payments as well as company pension scheme.
• Your well-being is very important to us: Take advantage of our preventive health care offers such as fitness center, physiotherapist, modern office environment, healthy canteen, team and company events or hobby clubs.
• Stay fit whilst at the same time positively contributing to our environment: Lease your company bike.
• Our well-advanced onboarding process and buddy program supports you to quickly grow into the position and team. By using the offering in our Learning Academy, LinkedIn Learning and EMEA Mentoring Program you will be able to further grow professionally and personally.
• Last, but not least we support you in relocating and finding an apartment in your work location, if applicable and depending on individual factors.

You want to learn more about the position and our EMEA region? Check out our regional page and get in touch with our recruiting team.

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About Clarios

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus - advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF).

To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.