Senior ServiceNow Solution Architect m/f/d

At CANCOM, you can expect an innovative, agile and sustainable environment. More than 4,000 employees work every day to improve collaboration and exchange in various areas of life with the help of modern IT solutions. Do you want to be a part of it and take the next step in your career? Why don't you become part of our Digital Journey. We are looking forward to people from a wide range of disciplines who are open to new things, have innovative ideas and want to advance goals together as a team.

As a Senior ServiceNow Solution Architect, you take on a leading role in the technical and functional design of service‑management solutions:

• You are responsible for the end‑to‑end architecture of modern ServiceNow solutions for our customers - from presales and design all the way to successful implementation
• You analyze complex business processes, translate requirements into scalable technical architectures, and define modular, future‑proof solutions
• You design integrations, data models, automations, and platform strategies based on current ServiceNow best practices
• You work closely with our developer and consultant teams, ensure technical governance, and enforce compliance with established standards
• As a senior, you support the team in further developing our methods, templates, and technical platform standards

• A successfully completed degree in Computer Science, Business Informatics, or a comparable qualification
• Several years of experience as a ServiceNow Architect, Lead Consultant, or Senior Developer
• Deep expertise in multiple ServiceNow modules e.g., ITSM, ITOM, CSM, HRSD
• Strong knowledge of architectures, integrations, data models, Flow Designer, CMDB, and modern platform capabilities
• Experience in leading workshops, advising customers, and defining technical target architectures
• ITIL knowledge and a solid understanding of end‑to‑end processes in Enterprise Service Management
• Strong communication skills, professional demeanor, and enthusiasm for customer interaction
• Excellent English skills
• Willingness to travel depending on project phase

• Flexible working hours and mobile office in coordination with the manager
• State-of-the-art equipment including company phone, which may also be used privately
• Discounts thanks to the 'Corporate Benefits' portal
• Bike leasing
• Free beverages & vitamins fruit
• Further training opportunities
• Employee events

Sascha Sturm
Team Leader Recruiting

+49 89 540 54-5454

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