Team Leader Workforce Management
Vor 30+ TagenDas könntest du laut kununu User:innen als Personalsachbearbeiter:in bei TELUS Digital Europe verdienen
Der Stellenanzeigentext wurde mithilfe von kununu intelligence (ki) analysiert und strukturiert.
Deine Aufgaben
- Set priorities for the team and monitor day to day task completion
- Facilitate effective communication within the team and with other departments
- Conduct regular one-on-one meetings with team members to discuss and drive high performance, address concerns, and manage their development
- Coordinate resources to enhance team members' skills and knowledge
- Monitor and manage team morale, addressing any issues that may impact team dynamics or performance
- Implement and uphold company policies, procedures, and best practices within the team
- Participate in recruitment and onboarding processes for new team members
Dein Profil
Thomas PPA (Behavioral):
- Match is scored from 1 to 5 stars.
- A minimum of 3 stars is generally considered acceptable.
- Operations defines the exact fit % threshold for each role.
Thomas GIA (Cognitive):
- Scores compared against ideal percentile ranges for the role.
- Gaps are reviewed to determine if they are critical or trainable.
3+ years of experience in workforce management or a related area
- Good understanding of workforce management principles and practices
- Ability to guide and support team members in their WFM roles
- Proficiency in relevant software and tools used in WFM operations
- Strong attention to detail and accuracy in overseeing team tasks
- Ability to identify troubleshoot and resolve day-to-day technical and operational problems
Über den Arbeitgeber
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Bewerbungsprozess
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description
Summary of the role
As a Team Leader Workforce Management you lead a team of professionals to deliver Workforce Management services to optimize operations. You manage the performance, drive engagement, and foster development of your team.
List of Functional Responsibilities
Set priorities for the team and monitor day to day task completion
Facilitate effective communication within the team and with other departments
Conduct regular one-on-one meetings with team members to discuss and drive high performance, address concerns, and manage their development
Coordinate resources to enhance team members' skills and knowledge
Monitor and manage team morale, addressing any issues that may impact team dynamics or performance
Implement and uphold company policies, procedures, and best practices within the team
Participate in recruitment and onboarding processes for new team members
Certification/s required
Thomas PPA (Behavioral):
Match is scored from 1 to 5 stars.
A minimum of 3 stars is generally considered acceptable.
Operations defines the exact fit % threshold for each role.
Thomas GIA (Cognitive):
Scores compared against ideal percentile ranges for the role.
Gaps are reviewed to determine if they are critical or trainable.
Years of relevant experience
3+ years of experience in workforce management or a related area
List of soft skills required
Good understanding of workforce management principles and practices
Ability to guide and support team members in their WFM roles
Proficiency in relevant software and tools used in WFM operations
Strong attention to detail and accuracy in overseeing team tasks
Ability to identify troubleshoot and resolve day-to-day technical and operational problems
Individual Objectives
TELUS Digital Performance Program aims to have a positive impact not only on the success of the business, but also on the personal growth and development of Team Members. As part of the program, Team Members are to set individual objectives that align their personal ambitions with company priorities. People Leaders will support their Team Members’ growth with frequent meaningful check-ins and feedback. Each Team Member’s progress will be documented annually with the year-end review.
You may visit the Jobvite article here
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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