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About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
The Service Partner Success team sits within the Customer Services & Experience department in HiBob. Within CSX, we are responsible for helping our customers maximise the value of their investment in our product, Bob, by delivering exceptional services which enhance their experience and drive business success.
The team provides strategic direction and support to HiBob’s Service Partners, who are an extension of the HiBob village and deliver value to HiBob customers through HR best practice, advisory and consultancy services and end-to-end implementation. Partner Success Managers set and uphold clear standards, ensure the right partner-to-customer match, and use data to govern performance and guide progression. By championing accountability, collaboration, and continuous improvement, they enable Service Partners to deliver a seamless One Bob experience at scale.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
As a Partner Success Manager, you'll play a key role in helping HiBob's Service Partners deliver exceptional implementation experiences for our customers. Our Service Partners are specialist implementation consultancies who work as an extension of HiBob's Professional Services team, helping customers successfully implement Bob. Rather than delivering customer implementations yourself, you'll enable our partners to deliver consistently high-quality services by building trusted relationships, driving delivery excellence and supporting continuous improvement across our partner ecosystem. This is a highly collaborative role that sits at the intersection of Professional Services, Sales, Customer Success and our Service Partners. You'll influence without direct authority, using strong relationship management, commercial awareness and operational expertise to help partners succeed and ensure customers receive a seamless implementation experience. We're looking for someone who understands how SaaS Professional Services organisations operate and enjoys improving delivery quality, building relationships and solving operational challenges in a fast-growing environment.
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