Credit Card Account Manager

We’re accelerating the rollout of our brand-new credit card - following successful testing we want to grow our customer base, and need a team of Credit Card Account Managers to help make this happen.

This is a high-impact opportunity to be customer champion for our first cardholders, driving adoption while collaborating with a fast-paced, cross-functional team. It’s an ideal step for anyone looking to gain hands-on commercial experience or pivot into Account Management.

The role

You’ll be the main point of contact for our credit card customers throughout their life cycle. You’ll ensure they receive an excellent customer experience and drive conversion to maximise customer value.

• Seamless onboarding: Guide customers through the setup journey, making sure they’re successfully activated and empowered to make their first transactions.

• Maximise adoption: Leverage your customer engagement skills to guide applicants through the journey, nurturing active card usage and advocating for healthy credit habits to drive long-term value.

• Product advocacy: Act as an expert advisor, helping customers navigate card features, repayment structures, and statement cycles to unlock the full value of the product.

• Cross-selling: Drive long-term customer value by identifying opportunities to introduce our Flexi-loan product to cardholders. You’ll collaborate with Flexi-loan AMs to convert these leads and retain customers.

• Insightful collaboration: Partner with Product, Tech, and Operations to relay critical feedback, surface bugs, and share feedback to inform our credit card.

• Exemplary service: Deliver industry-leading support by proactively resolving queries and exceeding expectations, while always treating customers fairly.

The team

You’ll belong to a team that’s quickly evolving and is energised by our mission. Our current team is made up of six hybrid AMs working across credit cards and Flexi-loan, and a Credit Card Team Lead. We’re looking to build a team of AMs dedicated to credit cards to support the growth of the product.

Since launch early in 2026 the team have provided valuable feedback to aid development of the new credit card system and our processes from scratch. The team is close-knit, well-organised, and takes responsibility for each others’ learnings. They’ve adapted to working with blank canvases where answers might not yet exist, and had a big role in establishing them using their initiative and experience. Over time, we expect the team to grow and evolve mirroring what the Customer Success team does best, convert customers at scale and ensure watertight processes so no customer is left behind.

Who we’re looking for

We want someone who’s smart, humble, and motivated, with a genuine enthusiasm for supporting small businesses. Thinking on your feet will be key, you’ll be driven to deliver feedback that informs best practice and the operational build as we scale the team.

Skills & attributes:

• Connection builders: Ability to build customer rapport quickly, listen actively, and communicate product features with clarity.

• Performance-driven: Highly motivated and self-directed, with the time management skills needed to hit targets.

• Meticulous detail: Thorough in managing customer accounts and tracking feedback to ensure nothing is missed.

• Growth mindset: A smart, proactive approach with the confidence to think on your feet. You’ll be driven to suggest improvements to our products and systems as we scale, embracing change and helping to shape our operational build from the ground up.

The salary

Our base salary range in Leeds is £28,000 - £36,000 + bonus (OTE 10%). Our base salary range in London is £32,000 - £40,000 + bonus (OTE 10%). We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business.

Find out more about our Internal Recruitment Process here.
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