Technical Service Product Manager - Endoscopic Solutions Ecosystems (ESE) & System Integration (SI) (m/f/d)

Technical Service Product Manager - Endoscopic Solutions Ecosystems (ESE) & System Integration (SI) (m/f/d)

We are seeking an experienced Technical Service Product Manager to manage the service lifecycle of our ESE & SI products across EMEA. In this key role, you will drive service innovation, technical standards, and continuous improvement initiatives while partnering with cross-functional teams to deliver customer-focused, compliant, and efficient service solutions. If you combine strong technical expertise with a passion for operational excellence, we'd love to hear from you.

Your responsibilities

- Ownership of the technical service product lifecycle across EMEA, including product launch readiness, in-life modifications and end-of-life management
- Introduction and implementation of new repair concepts, service methods, spare parts and tooling solutions
- Management of service-related change control processes, technical documentation and service communications
- Definition and maintenance of technical service standards in alignment with regulatory and manufacturer requirements
- Development of practical, compliant and customer-focused service solutions
- Collaboration with field service and repair teams to ensure operational service excellence
- Partnership with regional stakeholders to expand and optimize service capabilities across EMEA
- Monitoring of product performance and identification of improvement opportunities
- Translation of service insights into product and process enhancements
- Driving of continuous improvement, efficiency and service quality programs
- Cross-functional collaboration with Product Management, Engineering, Quality, Regulatory Affairs and Operations

Your qualifications

- Degree in Engineering (Biomedical, Mechanical, Electrical), Life Sciences, Product Management or a related field
- 5+ years’ experience in Technical Service Management, Service Engineering, Product Support or Product Management
- Experience within medical devices or other regulated industries preferred
- Strong technical expertise in repair processes, spare parts management, tools, jigs and service documentation
- Solid engineering or technical service background
- Experience collaborating across operational, quality, regulatory and commercial functions
- Stakeholder management and influencing skills across technical and business environments
- Analytical mindset with data-driven decision-making and problem solving
- Strong communication skills in English; additional regional languages considered an advantage
- Customer-centric, collaborative and innovation-driven approach with a focus on continuous improvement and operational excellence

Your competencies

Your benefits

- Flexible working hours, remote work possible (up to 40%)
- 30 days of holidays per year
- Modern office and an inspiring working environment
- Employee restaurant with live cooking and healthy food (subsidized)
- Public transport ticket (100 % subsidized) or free parking space
- Company sport groups and an inhouse company gym
- Employee Assistance Program to support your health, mental and emotional well-being
- A comprehensive company pension scheme
- Company medical officer and vaccination offers
- Childcare through our ‘Buttje&Deern’ partner
- Company car, also for private use (for field staff only)
- Bike leasing