IMS Customer Service Executive - New Product Development (NPD)

POSITION SNAPSHOT

Company: Nestle

Business Unit/ Division: Supply Chain

Full-Time

5 years of working experience in Supply Chain, Customer Service, Project Management. Good understanding of supply chain processes and import and export operations

A DAY IN THE LIFE...

• Lead project as a focal contact point of relevant parties IMS new product development for TH Factories/Co-Packers or Import New Products from Affiliates. Provide recommendation, information to both internal and external customers when starting new product study
• Manage project timelines, milestones, risks, and action plans to ensure on-time market launches
• Coordinate with cross-functional teams, including Supply Chain, Marketing, Quality, Regulatory Affairs, Finance, and Manufacturing
• Monitor project progress and facilitate regular project review meetings with key stakeholders
• Assess supply capability and identify potential constraints or risks impacting product launches
• Support import and export activities by ensuring compliance with customs, FDA, and regulatory requirements
• Manage product documentation, approvals, trial shipments, and product brief completion
• Act as the primary liaison between producing and receiving markets to ensure alignment throughout the product development process
• Drive effective communication and problem-solving to achieve successful project execution

ARE YOU A FIT?

• Bachelor's degree in International Business, Supply Chain, Logistics, Business Administration, or a related field
• Minimum 5 years of experience in Supply Chain, Customer Service, Project Management, or a related function
• Strong project management and coordination skills
• Good understanding of supply chain processes and customer service operations
• Intermediate to strong English communication skills
• Excellent stakeholder management, communication, and influencing skills
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.