Medical Advisor

Medical Advisor

Description

• Provide expert medical guidance and support via inbound calls.
• Address complex healthcare inquiries with clinical accuracy and empathy.
• Process and resolve medical service and care option questions.
• Ensure consistent handling of healthcare-related escalations.
• Document and analyze patient interactions for service improvement.
• Maintain updated knowledge of medical procedures and terminology.
• Collaborate with teams to resolve complex medical cases.
• Monitor and enhance customer care experiences.
• Conduct systematic follow-ups on health-related concerns.
• Contribute to the development of healthcare support resources.

• Experience: 1+ years of experience preferred in healthcare customer service or related fields.
• Schedule flexibility (evenings, weekends and holidays).
• Work Modality: Must be flexible to work on-site.
• Education: Minimum High School Diploma or equivalent certification required.
• Language: English B2 Spoken & Written (CEFR).
• Legal Documentation:
  • NIT
  • DPI

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.