Expert Customer Success Manager - Retail Media (all genders)

We create the ideas, formats, and platforms that shape how ABOUT YOU is seen and experienced, from large-scale events to digital formats that make our brand tangible and relevant.
Our performance teams make sure those ideas reach the right people. By connecting creativity with data and technology, we ensure our campaigns are not just seen, but understood and continuously improved.
And the scale is real: we're active in 26 countries, reaching more than 300 million people. We do it all with a team of fewer than 100. Everyone owns their work - and sees the impact of it.

• Act as a strategic consultant for our key fashion brand partners by translating campaign and performance data into actionable recommendations and long-term growth strategies
• Serve as the go-to expert for our Retail Media platform, advising on topics such as attribution models, algorithms, KPIs, APIs, data exports, and new product features
• Enable our Account Management teams through trainings, best practices, and ongoing knowledge sharing while supporting complex client workshops, performance reviews, and strategic business discussions
• Create compelling presentations, business cases, and strategic narratives for annual business reviews, product launches, and executive-level customer meetings
• Gather customer feedback and market insights to define product requirements in close collaboration with our Commercial Development team and help shape the future of our Retail Media offering
• Drive the adoption of new products and features across our partner portfolio by ensuring a seamless rollout and effective customer enablement

• Degree in Business Administration, Marketing, E-Commerce, or a comparable qualification
• 5+ years of professional experience in Retail Media, E-Commerce, Performance Marketing, Platform Consulting, or Account Management, ideally within the fashion or lifestyle industry
• Strong analytical mindset with a high affinity for data and the ability to translate performance metrics into clear, actionable business recommendations
• Excellent communication, presentation, and storytelling skills with experience explaining complex platform concepts to a variety of stakeholders
• Strong stakeholder management skills, a solution-oriented mindset, and a passion for enabling teams and building long-term customer relationships
• Deep understanding of the digital advertising ecosystem, particularly Amazon Advertising, Google Ads, and Meta
• Fluent in English and German