Platform Analyst

Day-to-Day Responsibilities:

• Serve as a high-level expert of our client platform across all domains to a shared book of business with a group of Customer Success Representatives.
• Operate both reactively and proactively to answer customer technical questions and gather impactful product feedback to drive prioritization internally
• Proactively drive product adoption to increase product stickiness, showcase value to the customer, and overall customer success & satisfaction
• Audit customer system usage/setup and make recommendations for improvement
• Track product needs across account cohorts and provide expert guidance for optimal product utilization
• Represent retained revenue feature/functionality needs to internal teams as the voice of the customer
• Meet or exceed expectations in KPI attainment

Requirements:

• Minimum of 2 years of experience within the SaaS software industry or in a technology-driven environment
• Demonstrated problem-solving skills and creative thinking Strong communication and presentation skills
• Available to work on-site Monday to Friday (Pradera Z10)

Opportunities:

• Work cross-functionally in a fast-growing SaaS environment - work alongside product, customer success, engineering, etc
• Drive both customer success and product adoption - both customer-facing and technical

Challenges:

• Balancing competing prioritiesVery fast-growing product environment - things are constantly changing
• Extensive product knowledge has to be learned very quickly in a short time

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.