SAP EWM Senior Service Engineer (m/f/d)
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SAP EWM Senior Service Engineer (m/f/d)
October 16, 2026
APPLY HEREWhere do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Short Facts
- Dortmund, Germany
- Swisslog, hybrid
- Customer Service
- Permanent Position
Responsibilities
Make an impact
Swisslog are currently seeking a SAP EWM Senior Service Engineer based out of our Dortmund office with hybrid working available.
- Accompany our customers on their journey with Swisslog’s SAP EWM solutions, building trust and relations
- Knowledge of SAP ERP/EWM and/or understanding of warehouse processes
- Serve as the 2nd and 3rd level support contact point for our customers
- Get to know the ins and outs of our customers’ processes and implementations and gain hands-on experience with the future of warehouse automation
- Cooperate closely with stake holders, key users and our internal SAP EWM project realization teams
- Classify and resolve incidents and service requestsIdentify, design, implement and test software changes
- Perform root cause analysis and bug fixes for recurring and complex problems
- Create knowledge repositories, solution guides and documentationIn coordination with the team, participation in a rotating on-call model
Application Requirements
What you need to succeed
- Successfully completed studies in the field of informatics/logistics or comparable training and experience
- Be enthusiastic about solving puzzles and finding solutions, contributing to high customer satisfaction
- Have a customer-oriented and analytical way of working and communicating
- Knowledge of SAP ERP/EWM and/or understanding of warehouse processes
- Experience with SAP EWM-MFS is an advantage
- Experience in reading ABAP source code or programming is an advantage
- Experience in dealing with on-call activities (separate remuneration) is an advantage
- Flexibility for occasional assignments outside normal working hours
- Good written and spoken English skills, fluent German is an advantage
#LI-SM1
- Flexible Working Options
- Global Opportunities
- Great Team Spirit
- Grow with Us!
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!
Ready to start your Journey?
We are looking forward to hearing from you
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